Systems Administrator Microsoft O365

At Wayfinder Family Services, we understand the unique challenges facing some of our state’s most vulnerable children, youth and adults. Those with disabilities, those without a home of their own, those who have been abused and many, many more. We answer the call for them. We believe in the amazing potential in, and for, each and every one of them. And, together, we find a way to turn that potential into reality.  

Program and Role Summary

The primary focus on the Microsoft O365 Systems Administrator, is to work closely with our IST team, staff, and vendors in assisting the company-wide migration and implementation to the Microsoft 365 platform. You will be responsible for Microsoft 365 administration, including but not limited to supporting our technical support teams, training, and maintenance of the Microsoft 365 platform

Primary Responsibilities:

• Ensuring the operational health of the Microsoft 365 environment including security, availability, maintenance, performance, interoperability and reliability.
• Maintenance of SharePoint sites and sub sites, lists, libraries, and content (including pages, workflows, items, permissions and access etc.)
• Assist in the administration and support of Microsoft Exchange, Teams, OneDrive, Intune, Entra, infrastructure, mobile access, etc.
• Troubleshoot Microsoft 365 related issues including connectivity and mobility when alerted by monitoring software or IST staff.
• Producing dashboard reports and management information, particularly around the consumption of licenses and resources as well as user adoption of the various components.
• Responsible for handling various escalated helpdesk support tickets, including requests that require hands-on intervention.
• Other duties as outlined in the position description.

Qualifications

Education and Experience:

• Associate’s degree or certification from an accredited university or program focused on technology support preferred; OR a minimum of six years of related work experience.  An equivalent combination of education and experience may be considered. 
• O365 Microsoft Administrator Certification is a plus.
• Experience in managing more than 20 Windows Servers within the infrastructure.
• Experience working with helpdesk services, including user support operations, user training material development, user training delivery, systems analysis, and issue troubleshooting and resolution techniques.
• Experience supporting desktop computing environments, including Microsoft products, Windows, Office 365, Active Directory, and other productivity software.
• Managing server virtualization technologies like VMWare Server/ESX or Microsoft Hyper-V/Virtual Server
• Proven relevant work experience focused on the implementation and/or use of Microsoft 365 and Collaboration technologies.
• Valid CA Driver License with a minimum of three (3) years good driving history and must be approved by the agency’s insurance carrier to drive agency vehicles.

Benefits: Wayfinder is committed to providing our employees with a benefits program that is both comprehensive and competitive which includes:

• Paid Time Off: Generous Paid Time Off (PTO) policy, 11 paid holidays, plus five winter holidays
• Medical, dental, vision, life, and long-term disability insurance
• 401(k) retirement plan with employer match up to 4% 
• Employee referral program: Encourage your colleagues to join us
• Education tuition assistance program: Invest in your career development 
• Public Service Loan Forgiveness (PSLF) eligible
• Flexible spending account (FSA) plans 
• Eligibility and other benefits are outlined in plan documents

Additional Benefits Offered for this role :

• Training and professional development

Wayfinder Family Services is an Equal Opportunity Employer. We support a drug-free workplace and conduct pre-employment background and drug screenings.