Housekeeper

Principal Responsibilities:

Responsible for the overall cleanliness of assigned rooms/suites. Reports maintenance deficiencies in order to maintain rooms/suites in compliance with standards.

Essential Functions:

• Checks maid cart for supplies and stocks as needed.
• Greets guests immediately with friendly, sincere acknowledgement.
• Strips dirty linens and towels and removes used amenities from the room/suite.
• Cleans rooms/suites as assigned, which includes: making beds, cleaning bathrooms, dusting, vacuuming, and washing windows. Reports rooms as clean and available. 
• Reports maintenance deficiencies in order to maintain room in compliance with hotel standards.
• Replenishes linens and guest amenities.
• Cleans balconies (if applicable).
• Responds to special requests by guests, such as providing extra amenities or service time requests.

SUPPORTIVE FUNCTIONS

In addition to performance of the essential functions, this position may be required to perform a combination of the following supportive functions, with the percentage of time performing each function to be solely determined by the supervisor based upon the particular requirements of the company.

• Attend all mandatory meetings.
• Report all suspicious persons or activities, hazardous conditions, etc. to Safety/Security Department.
• Provide customer service to guests, including information about hotel services, activities and local attractions.
• Provide general public assistance, instruction and/or guidance for guests and employee safety in the event of an emergency.
• Assist fellow team members as requested. 

OTHER DUTIES

Assimilate into the Packard culture through understanding, supporting and participating in all elements of corporate policies. Demonstrate working knowledge of the service standards.

Regular attendance in conformance with the standards, which may be established by Packard from time to time, is essential to the successful performance of this position.

Due to the cyclical nature of the hospitality industry, employees may be required to work varying schedules to reflect the business needs of the hotel

PHYSICAL REQUIREMENTS:

Below is a listing of the physical requirements for standard performance of this job:

Frequency Key: Rare, Occasional, Frequent, or Constant

 Physical Activity  Frequency

 Sitting Rare

 Walking, Standing Constant

 Climbing Stairs Frequent

Crouching/Bending/Stooping Frequent

Reaching Frequent

Grasping Frequent

Pushing/Pulling Frequently up to 100 lbs

Near Vision Constant

 Far Vision Constant

 Hearing Frequent

 Talking Occasional

 Smelling Constant

 Lifting/Carrying (50 lbs.) Frequent

SAFETY REQUIREMENTS 

OSHA laws require the use of the following Personal Protective Equipment (PPE) when performing work duties that have the potential of risk to your health of safety:

· Latex and/or rubber gloves

· Closed toe and low heeled shoes with rubber soles

· Safety belt

· Safety glasses

Team members will be trained in the proper use and care of assigned PPE. The hotel provides the required PPE. It is your responsibility to report defective, damaged or lost PPE, or equipment that does not fit properly, to your Manager.

ORGANIZATIONAL RELATIONSHIPS

Positions directly reporting to this position (titles):

· None

SPECIFIC JOB KNOWLEDGE, SKILL AND ABILITY

• Ability to arrive to work on time and when scheduled
• Physically able to move large objects such as: carts, large bags of linen, ironing board
• Physically able to operate cleaning equipment such as: vacuum cleaners, brooms, spray bottles
• Ability to read and recognize room/suite numbers
• Ability to communicate effectively with guests and other team members verbally and in written form
• Ability to understand and follow directions, and perform job functions with limited supervision
• Ability to follow all safety procedures and standards and ability to recognize and act in emergency situations

QUALIFYING STANDARDS

Education

High School graduate or equivalent preferred, but not required 

Experience

6 months to 1 year of cleaning experience in housekeeping or janitorial services preferred.

Licenses or Certificates

CPR Certification and/or First Aid Training preferred. 

Grooming

All team members must maintain a neat, clean and well-groomed appearance (specific standards available).

Other

Bi-lingual language ability (English/Spanish) preferred.

NOTICE:

The hospitality business functions seven days a week, twenty-four hours a day. In addition, this is a hospitality business and a hospitable service atmosphere must be projected at all times.