Restaurant Reservations

Reporting to: F&B Managers and F&B Director

Summary of Position: Responsible for answering restaurant and hotel phone calls and emails, operating Open Table, Opera, and providing quality service to all guests who call the Chateau Marmont. Supporting the management team as needed.

Summary of Essential Functions:

Uphold Coyle, Forbes and all Service Standards.
Reports to work as scheduled, in uniform, well groomed, and ready to be in position.
Maintains professional relationships with all coworkers and guests.
Maintain a positive attitude toward guests
Follows checklists and standard operating procedures.
Informs and gets verbal consent of Manager for all breaks – meal break, 10 minute break, bathroom break.
Knowledgeable about property and have ability to assist guest with questions.
Operate and manages Open Table and Opera.
Answer restaurant and hotel telephones.
Other tasks as assigned.

Reservationist (Particular):

Answers the phone in a genuine and enthusiastic manner.
Always answers the phone in a timely manner – does not avoid answering phone to finish a conversation with a co-worker.
Never says “no” but instead offers another time, day or venue when we might be able to accommodate.
Waitlists any guests that cannot be accommodated.
Ensures that calls are being redirected to the appropriate station when on break.
Never leaves phone station unless on a 10 minute or meal break. Always communicates and receives authorization to leave work station.

Note: This job description is not intended to be a contract for employment, and the employer reserves the right to make any necessary revisions to the job description at any time.

Equal Employment Opprtunity

We are an equal opportunity employer. The Company prohibits discrimination against any employee, applicant for employment, intern or volunteer based on the individual’s actual or perceived race (including traits associated with race, including but not limited to hair texture and protective hairstyles, which include but are not limited to braids, locs, and twists), color, religion, religious creed (including religious belief, observance, and dressing and/or grooming practices), national origin, ancestry, sex (including pregnancy, childbirth, expressing breast milk, or related medical condition), reproductive health decision-making, gender, gender identity, gender expression, transgender status, age, citizenship, primary language, immigration status, genetic characteristics, genetic information, medical condition, disability, status as a special disabled veteran or veteran of the Vietnam era, past or present membership in the uniformed/military service, marital or domestic partnership status, sexual orientation, political activities/affiliations, declination of attendance at or participation in any meeting discussing the Company’s opinion on religious or political matters, off-duty marijuana use, any other factor prohibited by law, as applicable to the Company (“Special Characteristic”), or the intersectionality of two or more Special Characteristics

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