Pool Attendant

Pool Attendant

Reporting to: F&B Managers and F&B Director

Summary of Position: Responsible for maintaining a comfortable atmosphere and high level of service to all guests' pool side. Working outdoors, ensuring the highest standards of quality in food and drink are served. 

Summary of Essential Functions:

• Uphold Coyle, Forbes and all Service Standards.
• Ability to work out doors for the majority of each shift.
• Informs and gets verbal consent of Manager for all breaks 
• Greets all guests with a smile, eye-contact, enthusiasm and friendliness.
• Maintains a professional relationship with coworkers and guests.
• Maintain a positive attitude to guest requirements – Attentiveness to service, responding positively to guest’s needs, never making the guest do work.
• Always uses tray for drink service and clearing of glasses.
• Serves alcoholic beverages in an appropriate manner consistent with company standards and state and federal regulations.
• Answers guest questions about food, beverages, and our facilities accurately and in a friendly manner.
• Does side work during non-busy hours.
• Remains present in the center of section, scanning tables, making eye-contact with guests when not doing, side work, taking orders, running drinks, communicating with kitchens
• Speaks to guests with enthusiasm at all times.
• Attend to guests during their entire dining/drinking experience.
• Folds or replaces napkin when guest is away from table.
• Provides the highest level of service in accordance with our standards.
• Identifies food orders when ready and delivers items to tables in a timely manner.
• Maintains a professional appearance at all times.
• Communicates with food and beverage staff to ensure guest satisfaction.
• Reports to work as scheduled, in uniform, well groomed, and ready to be in position.
• Maintains professional relationships with all coworkers and guests.
• Follows checklists and standard operating procedures.
• Maintains a safe, clean, organized, and stocked work area.
• Constantly monitors table maintenance of all tables in section – re-filling water, wine, pro-actively offering drinks when glasses are less than half full, clearing glasses, silverware, when necessary, folding napkins when guest is away from the table.
• Maintains full knowledge of menus, drinks, recipes, and other pertinent information.
• Constantly increasing knowledge of food, beverages, and other products and services.
• Responsible for constant sanitation, organization, and proper food handling.
• Prepares work area for opening, mid-shift, or closing in accordance with company standards.
• Responsible for keeping track of money from checks and proper cash handling.
• Complete all check out reports at the end of each shift and have it double checked and signed by management.
• Reset tables according to specifications of restaurant, drawing room, bar or roof.
• Set up and break down garden patio, lobby and hotel bar tables.
• Bus tables after service as needed.
• Restock and polish silverware, plates and/or glassware as needed.
• Run food as needed.

Summary of Job Requirements:

Summary of Physical Requirements:

Note: This job description is not intended to be a contract for employment, and the employer reserves the right to make any necessary revisions to the job description at any time.