PACE Participant Experience Coordinator

Grow Healthy

If you are as passionate about helping those in need as you are about growing your career, consider AltaMed. At AltaMed, your passion for helping others isn’t just welcomed – it’s nurtured, celebrated, and promoted, allowing you to grow while making a meaningful difference. We don’t just serve our communities; we are an integral part of them. By raising the expectations of what a community clinic can deliver, we demonstrate our belief that quality care is for everyone. Our commitment to providing exceptional care, despite any challenges, goes beyond just a job; it’s a calling that drives us forward every day.

Job Overview

The PACE Participant Experience Coordinator role is responsible for providing supportive services to PACE Program participants. The Coordinator serves in a key liaison role in collaboration with PACE Center Leaders, working on the development of patient satisfaction, between PACE participants, their families, and caregivers for thorough and timely resolutions. Responsible for the My AltaMed portal, DHCS Alternative Format Selection Requests, and other patient satisfaction areas. The PACE Participant Experience Coordinator is an integrated member of the PACE Quality Team; thus, under the supervision of the Director of PACE Quality Improvement & Compliance, supports the PACE Quality Team in areas around patient satisfaction.

Minimum Requirements

• Associate’s Degree required.
• Bachelor’s Degree in a health-related field preferred.
• Minimum of 1 year of experience in a health care setting that supports provider and/or patient engagement departments required.
• Minimum of 1 year of experience in process improvement and/or other quality improvement-related experience is preferred.

Compensation

Compensation Disclaimer

Actual salary offers are considered by various factors, including budget, experience, skills, education, licensure and certifications, and other business considerations. The range is subject to change. AltaMed is committed to ensuring a fair and competitive compensation package that reflects the candidate's value and the role's strategic importance within the organization. This role may also qualify for discretionary bonuses or incentives.

Benefits & Career Development

• Medical, Dental and Vision insurance
• 403(b) Retirement savings plans with employer matching contributions
• Flexible Spending Accounts
• Commuter Flexible Spending
• Career Advancement & Development opportunities
• Paid Time Off & Holidays
• Paid CME Days 
• Malpractice insurance and tail coverage
• Tuition Reimbursement Program
• Corporate Employee Discounts
• Employee Referral Bonus Program
• Pet Care Insurance

Job Advertisement & Application Compliance Statement

AltaMed Health Services Corp. will consider qualified applicants with criminal history pursuant to the California Fair Chance Act and City of Los Angeles Fair Chance Ordinance for Employers. You do not need to disclose your criminal history or participate in a background check until a conditional job offer is made to you. After making a conditional offer and running a background check, if AltaMed Health Service Corp. is concerned about a conviction directly related to the job, you will be given a chance to explain the circumstances surrounding the conviction, provide mitigating evidence, or challenge the accuracy of the background report.