Unit Trainer, Operations

Annual Hiring Range:

• $ 70,000 - $ 80,000

Benefits

• Paid time off

• 401k, with company match

• Company sponsored life insurance

• Medical, dental, vision plans

• Voluntary short-term/long-term disability insurance

• Voluntary life, accident, and hospital plans

• Employee Assistance Program

• Commuter benefits

• Employee Discounts

Main Duties and Responsibilities

• Design, deliver, and administer training initiatives for union-represented and non-union operational employees.

• Conduct needs assessments through surveys, interviews, and consultation with managers and employees.

• Monitor and evaluate training effectiveness, adjusting programs as needed to improve outcomes.

• Maintain accurate training records in the Learning Management System (LMS) and ensure compliance with audit requirements.

• Coordinate and manage the unit's training calendar, course logistics, and enrollment across all shifts.

• Facilitate new hire orientation process to ensure consistent onboarding experiences delivered to all employees.

• Support and coach Leads and Subject Matter Experts (SMEs) in delivering effective OJT.

• Track and report on 0–90-day retention metrics and recommend training interventions.

• Serve as the primary local point of contact for training-related inquiries and support.

• Ensure training aligns with local compliance, safety, and operational standards.

• Deliver and support leadership training initiatives for front-line supervisors and leads, in alignment with regional and corporate programs.

• Partner with Learning & Development to implement professional development programs and ensure consistency.

• Collaborate with Unit Trainers across locations to ensure alignment on best practices across North America.

Core Competencies and Requirements

Education

• Bachelor’s degree from a four-year college or university or equivalent work experience required.

Work Experience

• At least three (3) years of experience in training, operations, hospitality, catering, or a related field is required.

• Experience delivering on-the-job training and supporting the delivery of leadership development programs is highly desirable.

• Experience in a multicultural, fast-paced environment is highly desirable.

Technical Skills

• Strong facilitation and presentation skills.

• Knowledge of adult learning principles and participant-centered training.

• Proficiency in MS Office (Word, Excel, PowerPoint).

• Experience with LMS platforms and web-based training tools.

• Ability to manage multiple projects and priorities.

• Strong analytical and problem-solving skills.

• Multilingual skills are desirable.