Key Account Manager

Overview

• Own revenue growth and consistently meet or exceed sales targets across assigned retail accounts.
• Develop and execute account growth plans that expand distribution, increase sell-through, and strengthen market share.
• Manage trade and marketing investments to maximize return, support promotions, and accelerate sales performance.
• Maintain healthy in-stock rates and drive operational alignment to protect revenue opportunities.
• Build strong executive and day-to-day relationships that elevate the brand within the region and with strategic retail partners.
• Identify, pursue, and convert new business opportunities within existing and prospective accounts.

Key Responsibilities

• Lead the sales strategy for assigned retail accounts, aligning customer objectives with company growth priorities.
• Coordinate channel marketing plans around retailer promotional calendars, seasonal events, and key drive periods to maximize revenue impact.
• Forecast, track, and analyze weekly, monthly, and quarterly sales performance, providing clear internal updates on risks, opportunities, and progress to plan.
• Lead customer meetings with clear objectives, strong commercial storytelling, and disciplined follow-through on action items.
• Prepare and present compelling assortment review materials, including sales trends, competitive insights, category data, and retailer-specific recommendations.
• Monitor competitor activity, pricing, and promotions, and partner with channel marketing to maintain a strong competitive position in market.
• Identify whitespace opportunities, assortment gaps, and strategic growth initiatives within assigned accounts.
• Build trusted customer relationships across multiple levels of the organization; travel as needed to support account development and execution.
• Partner closely with reseller and distribution teams to ensure customer needs are met and business opportunities are captured efficiently.
• Communicate effectively across internal and external stakeholders, influencing decisions and driving alignment around business priorities.
• Maintain professional relationships that reflect company values and support long-term business success.
• Communicate store-level changes, account updates, and field insights to the appropriate internal teams in a timely manner.

Qualifications

• Highly motivated, dependable, and results-oriented with a strong ownership mindset.
• 5+ years of experience in sales, account management, product management, supply chain, or related commercial roles.
• Bachelor’s degree in Business, Marketing, Sales, or a related field preferred.
• Strong analytical skills with the ability to interpret sales data, identify trends, and turn insights into action.
• Intermediate experience with Microsoft Office Suite; advanced Excel skills, including charts, pivot tables, lookups, and formulas, preferred.
• Proven ability to build customer relationships, influence decision-makers, and negotiate effectively.
• Experience and technical knowledge of the PC gaming or PC hardware market preferred.
• Passion for technology and a proactive approach to staying current on product innovations and market trends.
• Well-organized and process-driven, with the ability to manage multiple priorities in a fast-paced environment.
• Strong attention to detail, accuracy, and follow-through.
• Exceptional written, verbal, and presentation communication skills.
• Ability to perform under pressure, manage deadlines, and maintain a high level of execution.