Support Specialist

JOB TITLE: Support Specialist

CLASSIFICATION: Non-Exempt

HOURLY RATE: $23 - $24 per hour

REPORTS TO: Claims Supervisor or Claims Manager

COMPANY OVERVIEW:

Venbrook Claims is the claims business group of Venbrook Group, LLC, a holding company with subsidiaries engaged in retail broking, wholesale broking, programs, and claims services. Venbrook's team of experts and industry specialists partners with their clients to manage their risks, create security, promote growth, and add value by delivering best-in-class commercial property & casualty and personal risk insurance products and programs.

Venbrook Claims brings together decades of specialized expertise by integrating respected legacy claims brands, Carl Warren & Company, DMA Claims, and OneSource Claims Management. Venbrook works across the claims lifecycle with services that include Third Party Administration (TPA), Complex Claims Management, Catastrophe, Independent Adjusting, subrogation recovery, litigation management, investigative, and special investigations unit (SIU) services.

Venbrook Claims has long-term clients across the public and private sectors, including insurance companies, captives, MGAs, transportation companies, manufacturers, public school systems, and property owners, to name a few.

With over a century of combined claims experience, our organization's legacy brands have been unified as Venbrook Claims to deliver scalable, flexible solutions supported by centralized governance, compliance, and technology infrastructure. This integration has increased efficiency while maintaining the high-quality investigative services and specialized expertise that distinguish our heritage brands.

At Venbrook, we envision a world where our clients can confidently pursue their boldest ambitions. Our team of experts leverages agility, innovation, and creative problem-solving to guide our clients through an ever-changing risk environment. We pride ourselves on providing insurance services that allow businesses to make bold decisions, knowing their risks are identified, assessed, and mitigated.

Our culture is derived from the people who create it. We are not different in what we do. We are different in how we do it. We believe our clients are our partners, and we earn their trust every day. We believe in empowering our team and holding ourselves accountable to deliver the best solutions. We value agility, versatility, innovation and creative problem solving and put our people at the core of everything we do.

We offer competitive compensation and a comprehensive benefits package:

• 401k + employee match
• Medical, Dental, Vision, Life, and Disability Insurance
• Paid Time Off (PTO)
• Paid Holidays
• Paid Parental leave
• Paid Sick leave
• Professional development programs

PRIMARY OBJECTIVE:

To provide comprehensive administrative and clerical support to the claims team, ensuring efficient operations and excellent customer service through accurate documentation, communication management, and organizational support.

DUTIES & RESPONSIBILITIES:

• Complete forms, letters and other communications with accuracy and attention to detail
• Set up and maintain paper and electronic files and databases
• Process incoming and outgoing mail efficiently
• Route internal and external inquiries to the proper source
• Perform administrative tasks including expense processing, maintaining office supplies, and assembling certified mail
• Handle copying, faxing, scanning and filing documents accurately and efficiently
• Complete additional duties as directed by supervisor or manager

COMPETENCIES:

Interpersonal Skills

• Oral communication - Speaks clearly and professionally; listens and gets clarification; responds well to questions
• Written communication - Writes clearly and informatively; edits work for spelling and grammar; presents information effectively
• Teamwork - Balances needs of team with individual responsibilities; willing to assist others when needed
• Commits to following company procedures; demonstrates ethical behavior in all business dealings
• Handles and completes multiple tasks on a daily basis

Customer Service

• Fully commits to the needs of internal and external clients
• Provides consistent and continuous support to team members and clients
• Works with a sense of urgency as required to meet deadlines
• Acts in a professional manner and responds promptly to requests
• Meets commitments and follows through on tasks

Organizational Skills

• Attention to Detail - Maintains high level of accuracy in documentation and file management
• Time Management - Prioritizes tasks effectively and manages multiple responsibilities simultaneously
• Problem Solving - Identifies issues and seeks appropriate solutions or escalates when necessary
• Adaptability - Flexible in handling changing priorities and work demands

Computer Skills

• Demonstrates knowledge of Microsoft Office applications including Word, Excel, and Outlook
• Ability to learn and use document management systems and databases
• Proficient with office equipment including copiers, scanners, and fax machines

EDUCATION & EXPERIENCE:

• High school degree or equivalent required; college degree preferred
• 1+ years of office/clerical experience
• 2+ years of customer service experience
• Basic computer skills and knowledge of Microsoft applications required