Warehouse Manager

The mission of Hope the Mission (HTM) is to prevent, reduce, and eliminate poverty, hunger, and homelessness by offering immediate assistance and long-term solutions. Our mission is to meet our participants' needs through an individualized and non-judgmental approach that will ultimately lead to long term housing stability.

The Warehouse Supervisor fulfills the mission of Hope the Mission by providing support to all departments by ensuring the Distribution Warehouse’s operations are run efficiently and effectively. The Warehouse Manager will oversee the receipt, preparation, and export of warehouse deliveries. Additionally, the Warehouse Supervisor will continuously analyze and optimize all processes and operations of supplies and warehousing needs to ensure quality, reliability, and timeliness. 

Primary Duties and Responsibilities

1. Ensure warehouse floors are kept clean and free of content and debris

2. Ensure proper receipt, inspection, verification, and processing of all materials into the facility

3. Ensure proper storage of all items in designated storage areas

4. Responsible for weekly inventory and supply processing/delivery turnaround times, etc. 

5. Creation and implementation of operational policies to improve and optimize warehousing processes with the ultimate objective of reducing turnaround times and improving overall workflow efficiency 

6. Maintain, organize and issue inventory of approved supplies and equipment

7. Responsible for order processing, ensuring inbound and outbound orders get processed promptly.

8. Notifies Operations Leadership and Procurement Department of any discrepancies of materials versus shipper’s documentation.

9. Works collaboratively with the Procurement Department to ensure smooth supply operations and to address/resolve any supply issues that may arise. 

10. Ensure maintenance team correctly utilizes all software correctly and adheres to any policies associated with said software (i.e.  Precoro, ADP, etc.)

11. Works with Operations management and HR to resolve employee and labor relations issues. 

12. Forecasts and reports any needs of the Warehouse Team and operation to the Operations Manager or Director of Operations for purchasing.

13. Provides input on employee termination, compensation, and promotion decisions. 

14. Promote positive teamwork and safe working behaviors and environments. 

15. Assists with personnel needs of the Warehouse Team including coaching, disciplining, training, and evaluating employee performance. 

16. Reports all incidents and injuries to Operations Management.

17. Provides guidance and oversight of all House of Hope volunteers that assist at the Warehouse. 

18. Other duties as assigned.

Knowledge, Skills, and Abilities

• Knowledgeable in shipping and receiving

• Ability to multitask in fast-paced environment

• Ability to prioritize and organize workflow

• Able to take initiative and execute assigned tasks in a timely and flawless manner

• Strong teamwork acumen with a profound ability to work under pressure

• Ability to manage, coach, and direct warehouse team

• Committed to always providing excellent service

• Follows all safety policies and procedures

• Should possess strong analysis abilities, creative thinking and ability to problem solve on an organization-wide basis

• Highly motivated self-starter with the ability to coordinate multiple projects/tasks simultaneously within tight department metrics and deadlines. Possess ability to manage conflicting priorities and projects

• Exceptional organizational skills detail-oriented to review information and ensure accuracy

• Ability to work with diverse populations

• Must be highly collaborative within a team environment

Other Requirements

• Valid Class C Driver’s License

• Ability to walk, stand, bend, squat, climb, kneel, and twist on an intermittent or sometimes continuous basis

• Ability to grasp, push, pull objects such as boxes and reach overhead ● Daily lift and/or move, push and pull up to 75 pounds ● This position requires travel to multiple locations.

PHYSICAL DEMANDS, ENVIRONMENTAL CONDITIONS, EQUIPMENT

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. Employee is required to: Walk and climb stairs; stand, bend, squat, climb, kneel, and twist on an intermittent or sometimes continuous basis; Grasp, push, pull objects such as boxes and packages, and reach overhead; Handle, finger, grasp and feel objects and equipment; Reach with hands and arms; Ability to lift up to 50 lbs. Communicate, receive and exchange ideas, information by means of the spoken and written word; Be mobile by moving oneself from place to place quickly and easily; Repeat various motions with the wrists, hands and fingers; Be able to have visual activity for (including, but not limited to) move boxes; Drive vehicle in and around Los Angeles County; Be able to enter various buildings that may require climbing stairs. Be periodically subjected to outside environmental conditions. Employee may work in proximity with service animals and emotional support animals; Use a pallet jack. Complete all required forms in personal writing.

Work Environment:

The employee may be in contact with individuals and families in crisis who may be ill, using alcohol and drugs, and who may not be attentive to basic personal hygiene, health and safety practices. The employee may experience a number of unpleasant sensory demands associated with the clients’ use of alcohol and drugs, and lack of personal hygiene. The employee must be ready to respond quickly and effectively to many types of situations, including crisis situations and potentially hostile situations. The noise level in the work environment is usually moderate in an office setting. Sometimes work may become stressful when working under pressure. 

EEO: HTM (Hope the Mission) provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, HTM complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, placement, promotion, recall, transfer, leaves of absence, compensation and training.