Order Fulfillment Expeditor

Job Title: Order Fulfillment Expeditor

Department: 110350 - Shipping

Report To: Regional Operations Manager

FLSA Status: Nonexempt 

Position Summary

The Order Fulfillment Expeditor is responsible for coordinating and expediting customer orders through the fulfillment process to ensure timely, accurate, and complete shipments. This role serves as the primary liaison between warehouse personnel, inventory control, transportation, customer service, and sales teams to facilitate efficient order processing and shipment execution.

The Order Fulfillment Expeditor verifies order accuracy, monitors fulfillment status, prepares shipping documentation, invoices completed orders, and ensures that all transactions are accurately recorded in the company's ERP system.

Essential Duties and Responsibilities

•    Monitor daily sales orders and coordinate from order release through shipment.

•    Verify inventory availability and communicate shortages or delays to appropriate personnel.

•    Coordinate picking, packing, and staging activities with warehouse staff.

•    Review pick lists for accuracy and completeness.

•    Register completed pick lists and process order transactions in the ERP system.

•    Generate and validate shipping documents, invoices, and related paperwork.

•    Ensure all shipments are accurately documented before release.

•    Serve as the point of contact for drivers, warehouse personnel, and customer service representatives regarding order status.

•    Track priority and rush orders to ensure on-time fulfillment.

•    Resolve discrepancies involving inventory, order quantities or product substitutions. 

•    Communicate fulfillment issues and delivery delays to various department heads.  

•    Maintain records of shipments, invoices, transfers, and fulfillment metrics.

•    Assist with inventory verification, cycle counts, and order audits as required.

•    Follow all company safety policies, quality procedures, and warehouse operating practices.

•    Support continuous improvement initiatives designed to increase fulfillment accuracy. 

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodation may be made to enable qualified individuals with disabilities to perform the essential functions.

Education and Experience

•    High School Diploma or GED required.

•    Associate degree in Business, Supply Chain, Logistics, or related field preferred.

•    Minimum 2–5 years of experience in warehouse operations, shipping, inventory control, or order fulfillment.

•    Experience with Microsoft Excel and Word.

•    Experience with Microsoft Dynamics or similar ERP system preferred.

Skills and Competencies

•    Strong attention to detail and accuracy.

•    Excellent organizational and multitasking skills.

•    Ability to prioritize work in a fast-paced environment.

•    Effective verbal and written communication skills.

•    Strong customer service mindset.

•    Proficiency with Microsoft Excel, Outlook, Word, SharePoint, and ERP systems.

•    Basic inventory control and warehouse operations knowledge.

•    Ability to analyze and resolve order discrepancies.

•    Ability to work collaboratively across departments.

•    Bilingual English/Spanish preferred.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position.

•    Frequently stand, walk, bend, and reach throughout the workday.

•    Regular use of computers, scanners, and office equipment.

•    Occasionally lift and move materials weighing up to 25 pounds.

•    Ability to work within warehouse and distribution environments.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this position.

•    Combination of office and warehouse work environment.

•    Exposure to warehouse equipment, forklifts, and shipping activities.

•    Moderate noise levels typical of distribution and warehouse operations.

•    Must comply with all company safety practices and PPE requirements.