Community Health Worker

Description

About JFS of Silicon Valley (JFSSV): 

Jewish Family Services of Silicon Valley envisions a world where each person achieves self-sufficiency, stability, well-being, and purpose. JFS SV is an inclusive nonprofit social services organization providing comprehensive support services to individuals and families facing life challenges. We engage community partners and collectively we make a positive impact on the lives of those we serve. As an inclusive organization, our biggest strengths are the unwavering support we provide to all employees and the celebration of diversity amongst all communities. 

Job Summary: 

Under the supervision of a Care Manager, the Community Health Worker provides essential administrative, logistical, and direct-support assistance to facilitate the delivery of care management services to CALAIM authorized members. The CHW supports the care management team in coordinating community-based services, conducting outreach, processing referrals, and ensuring clients receive timely and dignified access to the programs and resources they need. This role requires compassion, attention to detail, strong organizational skills, and the ability to work effectively with a diverse population. 

Key Responsibilities:

Member Outreach & Engagement: Contacting members who may need care coordination, following up on gaps in care, and helping hard-to-reach populations engage with services. Monitor client well-being through regular phone or in-person check-ins and report changes in status to the supervising Care Manager.

Care Coordination Support: Working alongside care managers and nurses to support members with chronic conditions, complex needs, or social determinants of health (SDOH) barriers. Assist Care Managers in implementing individualized care plans for clients. Accompany Care Managers on home visits and community assessments as needed; may conduct follow-up visits independently under supervision.

Navigation & Resource Linkage: Connecting members to community resources such as food assistance, housing, transportation, and behavioral health services. Schedule and coordinate client appointments, home visits, and service provider contacts. Provide clients and caregivers with information about available community resources, benefits programs, and county services. Coordinate linkage to services including IHSS, Meals on Wheels, transportation, adult day programs, mental health services, housing support, and other community-based programs.

Health Education: Providing culturally and linguistically appropriate health education to members and their families.

Administrative Support: Documenting outreach attempts, updating member records, and tracking referrals in the care management system. Assist clients in completing applications for public benefits, including Medi-Cal, CalFresh, Medicare Savings Programs, and other entitlements.

Cultural Bridging: Serving as a liaison between the health plan, providers, and the community, particularly for underserved or non-English-speaking populations.

Requirements

Qualifications:

Education:

•High school diploma or GED, prior experience in community social services, health education and care coordination.

Experience:

•Minimum 1-2 years of experience in a social services, health care, or community-based organization setting.

•Experience working with adults.

•Experience working with underserved, low income or culturally diverse populations, lived experience 

Skills and Competencies

•Knowledge of community resources, social service programs, and public benefits available to adults in Santa Clara County.

•Ability to communicate clearly and empathetically with clients, families, and service providers from diverse backgrounds.

•Strong organizational skills with the ability to manage multiple cases and deadlines simultaneously.

•Proficiency in Microsoft Office (Word, Excel, Outlook) and ability to learn case management software.

•Ability to maintain confidentiality and adhere to HIPAA and other privacy regulations.

•Cultural competency and sensitivity

•Ability to navigate community resources and social services

•Basic computer and documentation skills for entering data and tracking outreach

•Motivational interviewing or health coaching skills are a plus

•Commitment to integrating JFS SV's core values into all aspects of work: Respect and Dignity for All, Welcoming the Stranger, Repairing the World

•Bilingual proficiency in Russian, Spanish, Vietnamese, Mandarin, Cantonese, or other language(s) reflecting the county's population is highly desirable. 

Salary and Benefits:

Salary: $58,000 - $70,000 annually Full-Time, Monday to Friday, In-Person, and 37.5 hours week

This position is full-time, and the compensation is commensurate with the selected candidate's qualifications and experience.

Benefits include medical, dental and vision care; company contributions to pension plan; optional 403b plan; generous holidays and paid time off; supportive colleagues; and a positive work environment in a spacious office.

Jewish Family Services of Silicon Valley is an equal opportunity employer and values diversity at all levels of the organization. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.