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Collections Specialist I

Synchrony Home Office
Posted a month ago, valid for 12 days
Location

Louisville, KY 40203, US

Salary

Competitive

Contract type

Full Time

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Sonic Summary

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  • The job is for an administrative support role focused on accounts receivable, billing, collections, and revenue support within a company recognized as a top workplace in aging services.
  • Candidates are required to have three to five years of billing and/or collections experience, preferably in healthcare or senior living environments.
  • A high school diploma is mandatory, while an associate degree in accounting or business is preferred, along with potential certifications like Pharmacy Technician National Certification.
  • The position involves tasks such as researching accounts for billing accuracy, preparing paperwork for legal processes, and making outbound calls to new customers.
  • Salary details are not specified, but the role may require minimal travel including overnight stays as necessary.

Overview

Careers close to home and your heart 

Since our founding in 1997, we’ve been making long-term care better for our residents and more rewarding for our team members. We’re a Fortune Best Places to Work in Aging Services, a certified Great Place to Work, and one of Glassdoor’s Top 100 Best Companies to Work. If you’re looking for a place that embraces you for who you are, helps you achieve your full potential, and makes working hard feel less like hard work, then look no further than Trilogy. 

Responsibilities

Performs administrative support functions related to accounts receivable, billing, collections and revenue support to meet company goals. Supports collections team by completing administrative functions to reduce barriers for collections.Duties and Responsibilities:

  • Researches accounts for billing accuracy adjusting discrepancies as needed.
  • Prepares and reviews paperwork for attorney, write-off, and/or cut off processes.
  • Handles returned mail, skip tracing to locate alternate billing addresses.
  • Assists with termination of services process.  Including communicating with facility staff and pharmacy Executive Director.
  • Performs outbound introductory calls to new customers daily.
  • Works with billers to review accounts.
  • Serves as a back-up to collections team to cover absences.
  • Checks for Medicaid eligibility.
  • Analyzes accounts receivable aging and individual accounts
  • Assists with special projects as needed.
  • Minimal travel including overnight stay as necessary. 
  • Qualifications

    • High School diploma or equivalent. Associates degree in accounting or business or related field preferred. 

    Certifications:

    • Pharmacy Technician National Certification preferred. 

    Experience:

    • Three (3) to five (5) years’ billing and/or collections experience. Healthcare, senior living industry, pharmacy or long-term care environment preferred.
    • Minimum one (1) year multi-facility experience preferred.
    • QS1 and Docutrack experience preferred.
    • Exemplary computer skills that include knowledge of the Microsoft Office Suite of products.



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