Inside Sales Representative

Location: Louisville, KY 

Company: Tom Drexler, a Master Trades Group Company

Compensation: $15 to $20 an hour, plus commission

Shift: Flexible

The role of Inside Sales Rep is to pick up lost revenue by following up on lost sales and service calls. The Inside Sales Representative (ISR) will attempt to close open opportunities. The role is also to create new revenue by creating turnovers, gaining referrals, and providing world-class customer service. 
 
Are you a strong closer, with experience in HVAC, Plumbing, Sewer, Electrical or other Residential Home Services? A proven track record of Sales Performance? Great customer service skills? Apply TODAY!

About Us

Tom Drexler Plumbing has proudly served the Louisville area for more than 30 years, earning a reputation built on quality workmanship, integrity, and customer care. Our team-first culture and focus on professional development make us one of the region’s most trusted home service providers.

As part of Master Trades Group, a growing residential services platform operating leading home service brands throughout the Southeast and Mid-Atlantic, we are committed to developing great people, delivering operational excellence, and creating opportunities for career growth.

We believe that when we take care of our employees, they take great care of our customers. Everybody Wins.

Why Join Us?

• Weekly Pay
• Medical, Dental & Vision Insurance
• 401(k) with Company Match
• Company-Paid Life Insurance
• Short-Term & Long-Term Disability
• Employee Assistance Program (EAP)
• Ongoing Training & Professional Development
• Career Growth Opportunities within a Growing Organization

What You'll Do: 

ESSENTIAL JOB FUNCTIONS:

• Follow up with customers promptly after field personnel have left to initiate communication between ISR and customer.
• Work with field personnel, technicians and Comfort Advisors, to convert opportunities
• Work with Sales Manager to offer discounts, if available, to assist in converting opportunities.
• Review open opportunities to be prepared while speaking with customers
• Prioritize unsold opportunities for sales and service departments.
• Follow up in a timely manner on unsold opportunities with the intent to save the sales and generate revenue
• Work with customers to meet needs and ultimately convert the opportunity
• Participate in training so that you grow and develop as a professional.
• Develop key client relationships, negotiating and closing deals.
• Establish customer rapport to sell the right products and services.
• Maintain and update the customer database with complete and accurate information.
• Get potential customers excited about the company and encourage them to spread the word.
• Administrative duties to assist the sales and service department as needed
• Ensure safety best practices are followed in the field.
• Other duties as assigned.

What We're Looking For:

QUALIFICATIONS/ABILITIES:

• Ability to multi-task with a high level of accuracy and attention to detail and prioritization
• Strong communication skills, written and verbal
• Proficient with Microsoft Suite to include Word, PowerPoint, Excel and Outlook
• Goal-driven and results oriented
• Prior customer service and sales experience preferred but not necessary
• Experience with ServiceTitan preferred but not required
• 3+ years of residential HVAC sales experience
• Proven track record of meeting or exceeding sales goals
• Strong understanding of residential HVAC replacement sales
• Experience conducting in-home sales consultations
• Excellent communication and relationship-building skills
• Valid Driver's License
• Ability to pass background screening, drug screening, and motor vehicle review

EDUCATION/EXPERIENCE REQUIREMENTS:

REQUIRED:

• High School Diploma or GED
• Sales experience is strongly desirable.

PREFERRED:

• Experience in the trades: HVAC, plumbing, electrical
• Experience with Service Titan

WORKING CONDITIONS/PHYSICAL REQUIREMENTS:

• Professional Office Environment
• Ability to sit for extended periods of time

Pre-Employment Requirements

All offers of employment are contingent upon successful completion of a criminal background check, drug screening, and motor vehicle report (MVR), conducted in accordance with applicable laws and regulations.

Equal Opportunity Employer

Tom Drexler and Master Trades Group are Equal Opportunity Employers. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of the position.