Implement, support, and work with vendors and/or project teams to enhance manufacturing application solutions including MES, WMS, and related production systems.
Provide Level 1 support for mission-critical manufacturing platforms, including occasional after-hours or weekend support during production-impacting incidents. Utilize defined escalation paths to reduce manufacturing downtime at plant.
Analyze business and manufacturing processes to identify opportunities for increased efficiency, productivity, safety, and system performance.
Develop and document functional and technical requirements to support business operations and future system enhancements.
Troubleshoot application, interface, and infrastructure issues while coordinating with vendors and internal support teams to drive timely resolutions.
Monitor system interfaces, application logs, and error reporting tools to proactively identify and resolve issues.
Create and maintain technical documentation, work instructions, and knowledge base articles.
Support implementation and deployment activities for new manufacturing technologies and strategic enterprise solutions.
Manage ongoing support requests, system administration activities, and maintenance tasks.
Support PC and server infrastructure within manufacturing facilities, including backup and recovery administration.
Collaborate with infrastructure and operations teams to execute system upgrades, changes, and integrations.
Participate in planning and continuous improvement initiatives for regional and global manufacturing systems.
Ensure system functionality is thoroughly tested and validated during upgrades and future platform migrations.
Deliver exceptional customer support and maintain strong communication with plant personnel, vendors, and stakeholders.
Follow the corporate change management procedures before making any changes to the production environment.
Partners with Maintenance on overhead and lift-related work, equipment lockout/tagout, and access to plant infrastructure.

Required Qualifications:
Bachelor’s degree in Information Technology, Computer Science, or a related field — or equivalent professional experience.
Minimum 5–9 years of IT experience, including hands-on experience with manufacturing system implementations.
Minimum 1–3 years of experience within the automotive manufacturing industry preferred.
Experience supporting high-availability or production-critical environments.
Knowledge of manufacturing hardware including barcode scanners, thermal printers, and related shop floor peripherals.
Experience supporting MES or WMS systems in a manufacturing/shop floor environment.
Familiarity with PLC communication architecture.
Understanding of networking fundamentals including LAN/WAN, firewalls, DHCP, DNS, and subnets.
Scripting and automation experience using PowerShell, Bash, or Python.
Experience with infrastructure technologies including:
- Active Directory
- Group Policy
- Virtualization (VMware/Hyper-V)
- Backup and recovery solutions (e.g., Veeam)
Willing to obtain and maintain scissor lift certification and safely operate a scissor lift to service overhead equipment, coordinating with the Maintenance department on lift use, scheduling, and safe work practices.

Preferred Qualifications (Experience Level, Skills, Knowledge):
Experience working within a global organization or automotive supplier environment.
Knowledge of programming languages such as C++, Java, or JavaScript.
Experience with relational databases such as SQL Server and Oracle.
Experience with Kepware or industrial connectivity platforms.
Strong troubleshooting, communication, and customer service skills.

What You’ll Bring
Strong analytical and problem-solving skills.
Ability to manage multiple priorities in a fast-paced manufacturing environment.
Excellent communication and collaboration skills across technical and non-technical teams.
A proactive mindset with a passion for continuous improvement and operational excellence.
Ability to quickly learn new technologies and adapt to evolving business needs.
Demonstrates exceptional attention to detail with the ability to accurately analyze, troubleshoot, document, and resolve technical issues in fast-paced manufacturing and production environments.

Essential Common Requirements for all Employees:
Yanfeng Operating System (IOS): Understand, apply and meet all function-related BOS requirements.
Environmental, Health & Safety (EHS): Understand, apply and meet all function-related EHS requirements.
Product Safety: Understand, apply and meet all function-related Product Safety requirements.
Compliance: Understand, apply and meet all function-related Compliance requirements
Information Security: Understand, apply and meet all function-related IT / Information Security and confidentiality of YFAI information requirements.
Must comply with all company policies and procedures.
Employee must have the ability to work additional hours and / or overtime as needed or assigned to complete job duties on time.

Thank you for your interest in Yanfeng. As one of the world’s largest automotive suppliers, we are creating the future of mobility as a collaborative, global team. With a focus on sustainability and innovation, as well as a commitment to diversity, equity, and inclusion, we are a company with an established history and a bright future.

In North America, Yanfeng is focused on enhancing the mobility experience through the design, development, and manufacturing of automotive interiors, seating, electronics, and passive safety systems. Founded in Shanghai in 1936, Yanfeng’s history of innovation and craftsmanship have since expanded the business globally. Currently, Yanfeng has more than 240 locations and approximately 55,000 employees worldwide.

Become a part of something more. Join our team as we grow and create the future of mobility, together.

ABOUT THE TEAM

Yanfeng is committed to developing our employees through opportunities like development programs, continuous learning, mentorship, and volunteerism. Our industry-leading team is looking to recruit highly motivated and engaged talent. Upon joining Yanfeng, new employees will get a detailed introduction through our comprehensive onboarding process. Advance your career with personal and professional growth as a part of our global team!

Learn more about this Employer on their Career Site

IT Site Analyst (IT Professional)