Operations Lead

Position Summary

The Louisville Operations Lead directs day-to-day operations at the Louisville terminal, managing an assigned dedicated driver fleet serving automotive customers. This position is the primary on-site presence for drivers and is accountable for service performance, safety, data integrity, and driver retention at the location.

Because Louisville is a small site with limited on-site support, the ideal candidate is a self-directed, solutions-oriented professional who takes ownership of outcomes and communicates effectively with drivers, customers, and remote support teams.

Essential Responsibilities

• Manage an assigned dedicated driver fleet, including safety performance, start-time and delivery window adherence, attendance, and equipment condition.

• Serve as the primary on-site driver contact, providing daily hands-on support to drive engagement and retention.

• Cover open loads during the assigned shift and communicate capacity constraints and lane issues to the Fleet Manager team.

• Complete daily yard checks and maintain accurate tractor and trailer locations in the system.

• Maintain operational data integrity, ensuring loads are called, drivers are assigned, and information is entered accurately and on time.

• Monitor driver Hours of Service (HOS) availability and support on-time service to automotive customer schedules.

• Serve as the on-site liaison between drivers, customers, and West Side Transport, clearly communicating expectations for each load.

• Support DOT compliance activities, including physicals and drug screens, in coordination with the Canton team.

• Promote a strong safety culture by supporting compliance with DOT regulations, HOS requirements, driver qualification standards, accident reporting procedures, and company safety initiatives.

• Ensure compliance with all applicable company policies and federal, state, and local regulations, including DOT, FMCSA, OSHA, and other regulatory requirements.

• Respond promptly to operational challenges, customer service concerns, and equipment breakdowns, coordinating with maintenance, safety, and other departments as needed.

• Assist with the onboarding, training, and coaching of assigned drivers to ensure adherence to company standards and best practices.

• Recognize signs of driver dissatisfaction, respond promptly to concerns, and escalate issues to management when appropriate.

• Perform additional duties and special projects as assigned.

Qualifications

Required

• High school diploma or GED.

• One or more years of experience in transportation, dispatch, or terminal operations.

Preferred

• Associate or bachelor’s degree in Business, Logistics, Supply Chain Management, or a related field.

• Two or more years of experience in transportation, trucking, logistics, dispatch, or terminal operations.

• Prior experience supporting a dedicated fleet or automotive customer operation.

Knowledge, Skills & Abilities

• Working knowledge of DOT regulations, FMCSA compliance requirements, and Hours of Service (HOS) regulations.

• Self-directed, with the ability to own outcomes and exercise sound judgment with limited on-site supervision.

• Excellent verbal and written communication skills, including the ability to work comfortably with drivers, customers, and support teams.

• Strong organizational, analytical, and problem-solving skills.

• High attention to detail with excellent documentation and data-entry accuracy.

• Ability to prioritize multiple tasks and adapt in a fast-paced environment.

• Ability to maintain confidentiality and handle sensitive information with professionalism.

• Proficiency with Microsoft Office and transportation management software.

• Flexibility to work evenings, weekends, and on-call schedules as business needs require.

Physical Requirements

• Prolonged periods of sitting, standing, and working at a computer.

• Frequent use of standard office equipment, including computers and telephones.

• Daily walking throughout the terminal and yard, including on uneven surfaces and in outdoor weather conditions.

• Ability to lift up to 25 pounds on an occasional basis.

Disclaimer

The statements contained in this job description are intended to describe the general nature and level of work performed by individuals assigned to this position. They are not intended to be an exhaustive list of all responsibilities, duties, or qualifications. Management reserves the right to modify or assign additional responsibilities as business needs dictate.