Primary Location:

Med Center I - W Market - ULP - AMG

Address:

515 W Market Street
Louisville, KY 40202


Shift:

First Shift (United States of America)

Job Description Summary:

UofL Health is a fully integrated regional academic health system with five hospitals, four medical centers, nearly 200 physician practice locations, more than 700 providers, the Frazier Rehab Institute and Brown Cancer Center.
With more than 12,000 team members—physicians, surgeons, nurses, pharmacists and other highly skilled health care professionals—UofL Health is focused on one mission: delivering patient-centered care to each and every patient each and every day.

Job Description:

The Patient Access Representative I is responsible for communicating with patients, physicians and clinical staff in a timely and professional manner. As a first point of contact, the person will create a positive impression for UofL Health while scheduling patient appointments according to clinic operating standards.

Essential Functions:

Answers all incoming calls with exceptional customer service with a focus on compassionate patient centered care
Accurately schedules and reschedules new, return, and referring provider appointments within assigned group or warmly transfer to level II agents
Effectively utilizes physicians’ template and guidelines using access center technologies
Determines appropriate physicians for all non-directed referrals
Fields non-clinical and clinical patient questions or transfer to appropriate clinical parties
Sets patient’s expectations for their visit ensuring an excellent patient experience
Calls patients to reschedule appointment when clinic is cancelled
Retrieves relevant information by effectively using current clinic/hospital software (e.g. Allscripts, Centricity Business), online paging systems and other clinic/hospital systems

Shift Requirements:

Shift Length (in hours):

Set 8-hour shift between the hours of 8am – 5pm as determined by management

# Shifts/Week:

5 shifts per week

Overtime Required:

☒ Infrequently ☐ Sometimes ☐ Often ☐ n/a (exempt position)

Other Functions:

Regularly monitors guided schedule documents to ensure up to date scheduling compliance
Adheres to group productivity and quality metrics
Maintains compliance with all company policies, procedures and standards of conduct
Complies with HIPAA privacy and security requirements to maintain confidentiality at all times
Performs other duties as assigned

Additional Job Description:

Education:

High school diploma or GED/Equivalent (required)

Experience:

Two (2) years of scheduling in a multi-specialty clinic (preferred)

Learn more about this Employer on their Career Site

Patient Access Representative I, Med Center I, 8a-430p