Surveillance Technician

JOB SUMMARY

The Surveillance Technician is responsible for providing support to the Surveillance Department of Derby City Gaming.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Sets up new hardware such as cameras, switches, servers, etc.
• Installs and troubleshoots company approved software and web applications
• Programming cameras, switches, servers, computers, etc.
• Provides quality problem resolution and process demonstration to the Surveillance Team.
• Educates users to reduce reoccurring issues by offering solutions to problems in a proactive way.
• Effectively and efficiently reviews all cameras as well as recording decks to analyze video and determine the validity of reports and/or investigative reviews.
• Maintains familiarity with gaming law, regulations, company policies and procedures.
• Diligently monitors all company assets as well as monitoring all employees for procedural violations.
• Maintains up-to-date working knowledge of procedures and policies for all departments.
• Maintains storage of media reviewed for investigative results and photographical purposes.
• Creates and maintains technical documentation.

REQUIRED SKILLS AND ABILITIES

• Oral and written communication skills.
• Willingness to assume responsibility relative to Surveillance Technician.
• Willingness to assume overall responsibility relative to the performance of the Surveillance department.

EDUCATION AND EXPERIENCE

• One to Two years of experience as a Surveillance/ IT Technician or degree in related field or equivalent combination of work experience and education is preferred
• Ability to obtain a valid Racing License

PHYSICAL REQUIREMENTS & WORKING CONDITIONS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently required to sit or stand; walk; use hands to finger reach, handle, or feel objects, tools, or controls; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl; and talk or hear. Reasonable accommodations may he made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate to loud. The employee is subjected to circulate throughout the assigned areas, including the smoking area, actively observing players and functioning of machines.