Front Desk Agent

FRONT DESK AGENT

STARTING WAGE: 15.00

Cottonwood Airport/Expo Center Hotel is located just off I-264 and three miles from Louisville International Airport (SDF), so travel is a breeze for both leisure and business travelers to Louisville. Lodging with us affords our guests premium opportunities to experience the best of the city.

We're searching for someone who loves meeting new people to join our front desk team. Previous hotel experience is helpful but not required -- as long as you're the right person, we'll teach you everything you need to know to exceed standards for work quality and guest happiness. To be successful, you will be a reliable, enthusiastic multitasker who can work independently as well as get along with your team and help out where needed. You will demonstrate and promote 100% dedication to providing the best possible experience for our guests and employees through excellent guest service and effective communication skills. For outstanding employees, there is room for career growth & promotion.

We're proud to offer our team a robust benefits package, including health insurance (with vision/dental coverage available), disability/life insurance, a 401k plan, paid sick and vacation time, paid holidays, two floating holidays per year, and discounts on stays at our managed hotels across the country. Cottonwood Airport/Expo Center Hotel is an equal opportunity employer.

Responsibilities include:

• Answer telephones to respond to guest questions and take reservations; enter reservations submitted online

• Perform guest check ins, check outs, and room assignments

• Provide customer service at the highest level

• Handle upset guests with tact and kindness. Attempt to resolve all instances of poor guest service before guests leave the property

• Multitask and prioritize to adjust to changing circumstances and complete multiple assignments despite interruption

Qualifications:

• Computer proficiency; ability to operate basic office equipment

• Basic math, reading/writing, and comprehension skills

• Ability to stand and walk for extended periods of time

• Ability to provide stellar customer service and handle upset guests professionally and with compassion

• Available to work flexible hours to include weekends and holidays

• Read, write, speak, and understand English