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JOB SUMMARY
Performs highly complex administrative support work. Work involves providing and coordinating
administrative support including disseminating information; developing filing systems; preparing and
editing reports and documents; and supervising others. Works under limited supervision with
moderate latitude for the use of initiative and independent judgment.
ESSENTIAL FUNCTIONS
A. Participates in the planning and execution of mail room operations; interprets and disseminates
information concerning mailroom policies and procedures; inspects and distributes inmate
correspondence, publications, books, and packages; and maintains records and files of inmate
correspondence and mail room activities.
B. Issues postage and writing materials to indigent inmates and maintains related records; reviews
and processes denials and handling of contraband; and responds to inmate questions,
complaints, and requests regarding correspondence.
C. Compiles and reviews data and prepares reports; performs data searches and retrieval of
inmate’s location and status; develops and maintains filing, record keeping, and records
retention; and maintains logs of inmate special, legal, and media mail.
D. Provides assistance answering and routing telephone calls and taking messages; and provides
liaison with the Mail System Coordinators Panel (MSCP) in interpreting correspondence rules.
E. Supervises the work of mail room administrative support and technical program staff.
* Performs a variety of marginal duties not listed, to be determined and assigned as needed.
MINIMUM QUALIFICATIONS
A. Education, Experience, and Training
1. Graduation from an accredited senior high school or equivalent or GED.
2. Three years full-time, wage-earning customer service, clerical, administrative support,
technical program support, correctional unit operations, criminal justice, or mail room
operations experience. Fifteen semester hours from a college or university accredited by
an organization recognized by the Council for Higher Education Accreditation (CHEA) or by
the United States Department of Education (USDE) may be substituted for each six months
of experience.
3. Experience in the supervision of employees preferred.
Knowledge and Skills
1. Knowledge of the United States Postal Service regulations.
2. Knowledge of office practices and procedures.
3. Knowledge of correctional unit operations and mail room operations preferred.
4. Knowledge of policies, procedures, rules, and regulations relevant to inmate
correspondence preferred.
5. Knowledge of agency and departmental organizational structure, policies, procedures,
rules, and regulations preferred.
6. Skill to communicate ideas and instructions clearly and concisely.
7. Skill to coordinate with other staff, departments, officials, agencies, organizations, and the
public.
8. Skill to interpret and apply rules, regulations, policies, and procedures.
9. Skill to prepare and maintain accurate records, files, and reports.
10. Skill to supervise others.
11. Skill to interpret and translate Spanish to English and English to Spanish preferred.
ADDITIONAL REQUIREMENTS WITH OR WITHOUT REASONABLE ACCOMMODATION
A. Ability to walk, stand, sit, kneel, push, stoop, reach above the shoulder, grasp, pull, bend
repeatedly, climb stairs, identify colors, hear with aid, see, write, count, read, speak, analyze,
alphabetize, lift and carry 15-44 lbs., perceive depth, operate a motor vehicle, and operate motor
equipment.
B. Conditions include working inside, working around machines with moving parts and moving
objects, radiant and electrical energy, working closely with others, working alone, working
protracted or irregular hours, and traveling by car, van, bus, and airplane.
C. Equipment (machines, tools, devices) used in performing only the essential functions include
computer and related equipment, calculator, copier, fax machine, telephone, cart, dolly, and
automobile.
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