Field Service Technician
Department: Field Service Reports to: Field Service Supervisor FLSA Status: Non-Exempt Salary Range: $38.91 - $49.50 per hour
Summary
Performs installation, start-up, troubleshooting, and routine service of Aqua-Aerobic Systems equipment, ensuring work aligns with AASI standards and customer expectations. This position will have 100% nationwide travel to customer locations.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Results/Execution Complete assigned service jobs efficiently and within the expected timeframe. Ensure no rework or follow-up trips are needed by meeting AASI standards. Submit accurate and timely Field Service Reports (FSRs) and documentation. Problem Solving/Decision Making Diagnose basic mechanical and electrical problems and escalate complex issues appropriately. Coordinate with technical support and PMs for guidance as needed. Planning & Organizing Verify tools, drawings, and materials prior to job site visits. Allocate on-site time for communication with PMs for guidance as needed. Continuous Improvement Offer observations and feedback from job sites to enhance future installations. Participate in ongoing product and safety training. Communication Skills Provide clear and detailed FSRs and progress updates. Use phone, email, and messaging appropriately and professionally. Collaborative Skills Support fellow technicians and coordinate field responsibilities with the broader team. Maintain positive relationships with internal and external partners on-site. Job Knowledge Understand Aqua-Aerobic equipment operation and basic maintenance. Continuously seek to expand skills through formal and informal learning.
KNOWLEDGE, SKILLS AND ABILITIES
Mechanical and electrical aptitude; ability to read schematics; strong teamwork and communication.
SUPERVISORY RESPONSIBILITIES
None
WORK ENVIRONMENT
Primarily field-based, requiring travel to customer sites. Occasional office work for coordination and reporting.
Minimum qualifications
2+ years of field service or technical experience; technical degree or certification preferred; valid driver’s license.
CUSTOMERS
External; Operators, Contractors, Engineers. Internal: Project Management, Technical Support

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Field Service Technician - 100% Travel

Field Service Technician

Department: Field Service

Reports to: Field Service Supervisor

FLSA Status: Non-Exempt

Summary

ESSENTIAL DUTIES AND RESPONSIBILITIES

KNOWLEDGE, SKILLS AND ABILITIES

SUPERVISORY RESPONSIBILITIES

WORK ENVIRONMENT

Minimum qualifications

CUSTOMERS