Benefits:

401(k)
Bonus based on performance
Dental insurance
Health insurance
Opportunity for advancement
Paid time off
Training & development
Vision insurance

Department: Customer Care
Location: Lowell, AR (In-Office)
Schedule: Full-Time |See shift options below.
Reports To: Contact Center Manager

About the Role

We’re looking for a reliable and customer-focused Customer Service Representative (CSR) to join our Customer Care team in Lowell, AR. This is a full-time, in-office role in a fast-paced contact center where you’ll be the first point of contact for our customers.

In this role, you’ll help schedule appointments, coordinate with internal teams, and ensure every customer interaction is handled with professionalism and care. If you’re organized, detail-oriented, and thrive in a high-energy environment, this is a great opportunity to grow your career.

Compensation

$15 - $17/hour based on experience + bonus opportunities tied to performance

Schedule Options:
We are currently hiring for the following set schedules:

Friday–Sunday: 6:00 AM – 6:00 PM
Monday–Friday: 9:00 AM - 5:00 PM

Please note: Candidates will be asked to select one of the above schedules during the screening process.

What You’ll Do

Answer incoming calls and assist customers with scheduling, rescheduling, and general questions
Ensure appointments are accurately scheduled and confirmed each day
Communicate effectively with technicians, dispatch, operations managers, and team members
Resolve customer concerns with professionalism and escalate when needed
Accurately enter and update customer and job information in scheduling systems
Manage multiple tasks and priorities while maintaining attention to detail
Help keep daily operations running smoothly in a fast-paced environment

What We’re Looking For (Must-Haves)

Strong verbal and written communication skills
Comfortable using computers and learning new systems (training provided)
High attention to detail and strong organizational skills
Positive, team-oriented attitude with a customer-first mindset
Reliable attendance and punctuality
Ability to stay composed and productive in a fast-paced environment
Must pass a background check and drug screening

Preferred Experience (Nice-to-Haves)

Previous experience in a call center, customer service, or dispatch role
Experience with scheduling or dispatch software (e.g., ServiceTitan or similar)
Comfortable handling a high volume of calls and multitasking throughout the day

Work Environment

In-office role with consistent phone and computer use
Fast-paced, high-volume environment—especially during peak seasons
Requires strong multitasking, organization, and adaptability

Compensation & Benefits

Hourly pay + performance-based bonuses
Health, dental, and vision insurance
Paid time off and paid holidays
401(k) or retirement plan
Opportunities for advancement and career growth

Why Join Us

Be part of a supportive, team-oriented environment
Work for a stable, growing company
Make a direct impact on customer experience and daily operations
Clear path for growth within the company

Apply Today

If you’re ready to build a career in customer service and thrive in a fast-paced environment, we’d love to hear from you.

Learn more about this Employer on their Career Site

Contact Center Customer Service Representative