Customer Service Professional III

We are seeking a Customer Service Representative to support customers throughout the testing and certification process. This role serves as the primary point of contact for customers from the moment they learn they need testing services until they receive their completed reports.
The Customer Service Representative will guide customers through onboarding, collect required documentation, coordinate project setup activities, answer questions, and facilitate communication between customers and internal UL Solutions teams. This position requires strong communication skills, attention to detail, and the ability to manage multiple customer requests in a fast-paced environment.
This is a highly customer-focused role involving frequent interaction through phone calls, emails, and customer management systems. Success in this position requires responsiveness, organization, and a commitment to delivering an exceptional customer experience.
This is an onsite position located in Lowell, Arkansas. The expectation is that employees work onsite during standard business hours.

A global leader in applied safety science, UL Solutions (NYSE: ULS) transforms safety, security and sustainability challenges into opportunities for customers in more than 110 countries. UL Solutions delivers testing, inspection and certification services, together with software products and advisory offerings, that support our customers’ product innovation and business growth. The UL Mark serves as a recognized symbol of trust in our customers’ products and reflects an unwavering commitment to advancing our safety mission. We help our customers innovate, launch new products and services, navigate global markets and complex supply chains, and grow sustainably and responsibly into the future. Our science is your advantage.