Lead Product Manager

Why UKG:  

At UKG, the work you do matters. The code you ship, the decisions you make, and the care you show a customer all add up to real impact. Today, tens of millions of workers start and end their days with our workforce operating platform. Helping people get paid, grow in their careers, and shape the future of their industries. That’s what we do.

We never stop learning. We never stop challenging the norm. We push for better, and we celebrate the wins along the way. Here, you’ll get flexibility that’s real, benefits you can count on, and a team that succeeds together. Because at UKG, your work matters—and so do you.

About the Role:

UKG is looking for a Lead Product Manager to help define and deliver the future of Workforce Planning within the Pro Workforce Management product suite. This individual contributor role will own key product areas that help customers anticipate labor demand, align staffing plans with business goals, and make confident workforce decisions.
The role spans forecasting and strategic workforce planning capabilities, with a focus on creating a more unified configuration and planning experience over time. You will partner closely with customers, engineering, design, architecture, services, support, sales, and go-to-market teams to shape product strategy, define solutions, and deliver measurable customer and business outcomes.
The ideal candidate has strong enterprise SaaS product management experience, workforce planning or labor forecasting domain knowledge, and a solid understanding of workforce management workflows such as scheduling, timekeeping, absence, compliance, and operational execution.

Key Responsibilities:

• Own product strategy and roadmap for assigned areas within Workforce Planning, aligning priorities with customer needs, business objectives, market opportunities, and the long-term direction toward a more unified planning experience.
• Lead customer and market discovery by synthesizing customer research, usage data, field feedback, support trends, and competitive insights into clear problem statements, product opportunities, and measurable outcomes.
• Serve as a Workforce Planning domain leader across concepts such as demand forecasting, labor modeling, headcount planning, staffing targets, coverage analysis, budget alignment, common configuration, schedule readiness, and variance tracking.
• Define and deliver product solutions by translating strategy and discovery insights into requirements, workflows, user stories, acceptance criteria, and release-ready product decisions for agile development teams.
• Drive cross-functional execution and alignment by partnering with engineering, UX, architecture, QA, product marketing, services, support, sales, and leadership to communicate priorities, manage tradeoffs, and support successful delivery and adoption.
• Use data to measure and improve outcomes including adoption, engagement, forecasting accuracy, planning effectiveness, customer satisfaction, operational efficiency, and business impact.
• Advance connected and AI/ML-enabled planning experiences that integrate effectively across forecasting, configuration, scheduling, timekeeping, absence, labor analytics, reporting, budgeting, and broader WFM and HCM workflows.

About you,

Required Qualifications:

• 6+ years of progressive product management experience, including ownership of product areas or major product initiatives in a SaaS environment.
• Experience with workforce planning, labor forecasting, labor planning, workforce management, operational planning, or a closely related domain.
• Demonstrated success delivering enterprise SaaS products from discovery through launch and iteration.
• Strong product management skills, including customer discovery, roadmap ownership, prioritization, requirements definition, agile delivery, and outcome measurement.
• Ability to translate complex customer and business problems into clear product requirements and practical SaaS solutions.
• Strong analytical skills, with experience using data, customer research, usage insights, and business cases to inform product decisions.
• Experience with AI/ML-enabled product capabilities, including a working understanding of machine learning concepts, predictive modeling, forecasting methods, model outputs, accuracy measurement, and practical application of ML-driven insights in customer-facing workflows.
• Excellent communication and influence skills, with the ability to build strong cross-functional partnerships and present complex concepts clearly to technical, business, and leadership audiences.

Preferred Qualifications:

• Experience with Workforce Management software, including scheduling, timekeeping, absence, labor planning, forecasting, analytics, or compliance workflows.
• Experience with forecasting and planning workflows such as demand drivers, labor standards, planning assumptions, staffing models, scenario modeling, budget alignment, forecast accuracy, common configuration, or plan-versus-actual analysis.
• Experience in labor-intensive verticals such as retail, healthcare, manufacturing, services, distribution, hospitality, or public sector.
• Experience with product integrations, APIs, data pipelines, analytics platforms, planning models, optimization, predictive analytics, or recommendation systems.
• Experience launching products or major capabilities for complex enterprise customers.
• Bachelor’s degree in Business, Computer Science, Human Resources, Operations Management, or a related discipline, or equivalent practical experience.
Additional Information
UKG is unable to offer sponsorship for this role.

Company Overview:

UKG is the Workforce Operating Platform that puts workforce understanding to work. With the world's largest collection of workforce insights, and people-first AI, our ability to reveal unseen ways to build trust, amplify productivity, and empower talent, is unmatched. It's this expertise that equips our customers with the intelligence to solve any challenge in any industry — because great organizations know their workforce is their competitive edge. Learn more at ukg.com.

Equal Opportunity Employer   

UKG is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, disability, religion, sex, age, national origin, veteran status, genetic information, and other legally protected categories.

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UKG participates in E-Verify. View the E-Verify posters here.  

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. 

Disability Accommodation in the Application and Interview Process

For individuals with disabilities that need additional assistance at any point in the application and interview process, please email UKGCareers@ukg.com. 

The pay range for this position is $129,500.00 to $186,100.00. The actual base pay offered may vary depending on skills, experience, job-related knowledge and work location. In addition to base pay, employees may be eligible to participate in a performance-based bonus plan and to receive restricted stock unit awards as part of total compensation. Learn more about UKG’s benefits and rewards at https://www.ukg.com/about-us/careers/benefits