Job Posting – Service Administrator

W&B Service Company has an excellent opportunity for a Service Administrator. We are the largest transport refrigeration dealer of Carrier Transicold, a world leader in Truck, Trailer and rail refrigeration systems. We are also the nation’s largest full-service Hyundai Translead trailer dealer. We have 26 facilities including mobile, throughout Texas, Arkansas, Louisiana, Oklahoma, Kansas, Missouri, Chicago, and Ohio

Position Summary:

W&B Service Company remains focused on being the very best Transport Refrigeration and Semi-Trailer dealer in the Nation: providing new equipment, used equipment, parts, and service. We are seeking a highly organized and customer-focused Service Administrator to support our Carrier and Heavy-Duty Equipment Service Department. This role is essential in ensuring efficient service operations by coordinating repair orders, customer communication, technician workflow support, and billing accuracy.

Key Responsibilities:

Process paperwork, invoices, work orders, and other branch documentation
Maintain accurate records and filing systems
Support branch staff with scheduling, reporting, and general office needs
Perform additional administrative duties as assigned to support branch operations
Open, update, and close repair orders accurately and timely
Coordinate service scheduling and support technician workflow
Communicate repair status and updates with customers and internal teams
Support parts and service coordination to minimize downtime
Maintain organized service records and documentation
Assist service management with daily operational reporting
Provide professional customer service at service counter and by phone/email

Qualifications:

Previous experience in service administration, service writing, or repair order processing preferred
Experience in heavy-duty truck, trailer, Carrier refrigeration, or equipment service environment is a plus
Professional attitude and strong attention to detail
Knowledge of service workflows and repair order processes
Excellent communication and customer service abilities
Proficiency in computer systems and service management software
Strong typing skills with high attention to detail and accuracy
Ability to work in a fast-paced service environment
Detail-oriented with strong follow-through

Comprehensive benefits package including, but not limited to: Medical, Dental, Vision, 401(k) retirement savings plan with company matching funds, Long-Term Disability (LTD), Short-Term Disability (STD), Life Insurance, and Paid Time Off (PTO).

Must pass a pre-employment physical. W&B is an Equal Opportunity Employer.

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