Equipment Service Administrative Assistant

Imperial Brady is a leading North American distributor and solutions provider for cleaning and facility care, foodservice, and packaging. With more than 13,000 employees and a broad supply chain network, we deliver national scale with local expertise. Built on strong customer relationships and deep industry knowledge, we go beyond distribution—delivering Supplies + Support through expertise, service, and a commitment to making every customer touchpoint a plus. #imperialbradyjobs

**All correspondence will come directly from Imperial Brady and not a personal email address.**

Equipment Service Coordinator/Administrator – Imperial Brady is the leading distributor of foodservice packaging, facilities maintenance supplies and equipment in the U.S. As a provider of customized supply chain solutions, the company serves customers in many business-to-business market segments including supermarkets, healthcare facilities, universities, and restaurants. Founded in 1935 and headquartered in New Jersey, Imperial Dade serves more than 80,000 customers through a footprint of 80+ branches.

We have an exciting opportunity for an Equipment Service Coordinator / Administrator located in our Bordentown, NJ facility. This position is responsible for scheduling technicians, submitting estimates to customers and tracking flow of appointments and billing thru the service department.

Responsibilities:

• Act as an administrative assistant to the equipment repair service team.
• Responsible for scheduling repair technicians to locations we service in NJ, PA and DE.
• Receive customer service requests via phone & e-mail and schedule accordingly in our surrounding repair locations.
• Maintain up to date records of estimates submitted to customers, repair services in process, and services completed.  Log all completed service orders and then submit them for billing.
• Maintain strong communication with customers, technicians and service staff during the repair process (estimates, approvals, schedule, completion) by providing updates and repair status on a daily/weekly basis as needed.
• Call vendors for RGA #’s on parts that are being returned for warranty and/or other reasons; Log all warranty claims; Coordinate with assigned internal contacts on pack up and shipping of all returned parts.
• Obtain pricing and availability on parts from vendors when needed.
• Other activities as directed by management.

Qualifications:

• High School Diploma / GED / Technical Program Certificate 
• Demonstrated ability to effectively multi-task with little supervision.
• Ability to communicate effectively.
• Must be detailed oriented.
• Ability to read and comprehend complex instructions.
• Ability to conduct oneself in a professional, confidential and competent manner in a multitude of situations
• Strong PC skills

At Imperial Dade, we offer an exciting work environment and invite motivated and talented individuals with a passion for excellence to join our team. We value our people and strive to create rewarding career opportunities by offering competitive salaries and benefits, 401K, Life Insurance, and a generous Paid Time Off Package. 

Imperial Dade is an EEO Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, pregnancy, status as a parent, national origin, age, disability (physical or mental), family medical history or genetic information, political affiliation, military service, or other non-merit-based factors.

We offer a dynamic environment for our more than 13,000 employees to work, learn, and grow professionally. We value our people and strive to create rewarding career opportunities by offering competitive salaries and benefits (medical, dental, vision), a 401(k) program with company match, life insurance, a generous paid time off package, educational reimbursement, paid family leave, and adoption assistance. We are excited to invite talented individuals with a passion for excellence to join our team.

Imperial Brady is an EEO Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, pregnancy, status as a parent, national origin, age, disability (physical or mental), family medical history, or genetic information, political affiliation, military service, or other non-merit-based factors.

Our company is a Fair Chance employer, committed to providing opportunities for qualified individuals with past justice system involvement. We believe in assessing candidates based on their skills and experience. A conditional offer of employment will be contingent upon the successful completion of a background check, consistent with applicable federal, state, and local laws.

MASSACHUSETTS APPLICANTS:

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.