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Job DetailsJob Location: Cotton Court - Lubbock, TX 79401Position Type: Full TimeAre you a Customer Service Super Star…. WE NEED BIG STARS LIKE YOU!!! Come be a part of an AWARD WINNING TEAM. Our hotels are unique and we are looking for outstanding talent to provide exceptional customer service to our team. Valencia Hotel Group is a collection of hotels created for today’s passionate traveler. Each of our hotels is intentionally built to showcase modern design and classic character. We are looking for team members who are ready to be empowered to go above and beyond. Status: Non-Exempt Reports to: Housekeeping Supervisor JOB SUMMARY The Room Attendant is responsible for maintaining the cleanliness and appearance of guest rooms and public areas. This role supports the team by ensuring a welcoming and comfortable environment for all guests, contributing to the overall operations of the hotel. ESSENTIAL DUTIES & FUNCTIONS Operational Responsibilities Clean and sanitize guest rooms, bathrooms, and public areas. Replenish supplies such as towels, toiletries, and linens. Report any maintenance issues or damages to the supervisor. Guest Services Greet guests warmly and provide excellent customer service. Respond to guest inquiries and resolve any issues or complaints. Ensure guest satisfaction by accommodating special requests. Team Support and Training Assist in training new room attendants as needed. Support team performance by collaborating with colleagues. Communication and Reporting Communicate effectively with the housekeeping supervisor and other departments. Report any incidents or safety concerns immediately. Safety & Compliance Follow all hotel policies and procedures. Adhere to safety standards and maintain a safe working environment. QualificationsESSENTIAL SKILLS AND QUALIFICATIONS Strong verbal and written communication skills Effective time management and problem-solving skills Ability to work well with a team and demonstrate attention to detail Excellent organizational skills and interpersonal abilities Physical Requirements Sitting: Occasional Standing/Walking: Frequent, including walking long distances Lifting/Carrying: Up to 50 lbs, such as supplies and equipment Other Physical Requirements: Handling, grasping, and crouching as needed Working Environment Interior: Guest rooms, hallways, and public areas BASICS Maintain cleanliness and organization in all work areas Display courteous behavior with guests and team members Report any unsafe conditions immediately Ensure hotel equipment is in proper working condition Perform any additional duties as assigned by the supervisor CANDIDATE PROFILE Education and Experience: High school diploma or equivalent preferred; previous housekeeping experience is a plus
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