Admissions Coordinator

SUMMARY OF RESPONSIBILITIES

The Admissions Coordinator is responsible for managing the Health Center admissions process and for establishing and maintaining an open, effective communication between the facility and referral sources, physicians, and third party payers.

ESSENTIAL JOB FUNCTIONS

• Obtains referrals from hospital social workers, physicians, or family members keeping wait lists current.
• Functions as the Health Center public relations person, providing tours of the facility and pertinent information regarding admissions as well as occasional off-site visits to hospitals and doctor’s offices. 
• Conducts admission interviews with the resident and/or responsible party, obtaining all required financial data, signatures, pertinent social information and medical information, attending physician information, and other pertinent and required documentation prior to admission.
• Reviews all admission related paperwork with the resident and or/responsible party including Medicare Part A coverage and non-coverage procedures. Maintains all non-medical record related paperwork in an admissions file for each resident.
• Processes all Medicare denial letters, Medicare certification and re-certifications according to Medicare regulations.
• Maintains Life Care resident statistics, permanent assignments, temporary assignments, and notifies resident and/or the responsible party of permanent and temporary status in the Health Center.
• Collects and reports data reflecting daily/monthly census of residents in the Health Center noting admissions, discharges, deaths, transfers, changes in payment methods, and temporary and permanent assignments.
• Maintains an accurate list of number of days an independent living resident resides in the Health Center.
• Coordinates utilization review for new admissions covered by Medicare Part A.
• Maintains complete confidentiality regarding admission information and resident records.
• Assists in coordinating admissions/transfers/discharges with other departments.
• Ensures that the resident, family, and responsible person are fully informed of the resident’s personal and property rights.

HOSPITALITY FOCUS: 

Carillon fully embraces a culture of hospitality.  To that end, we include the following hospitality promises as a guide for our interpersonal interactions with residents, co-workers, and guests: 

1. We greet residents, employees and guests warmly, by name and with a smile.
2. We treat everyone with courteous respect.
3. We strive to anticipate resident, employee and guest needs and act accordingly.
4. We listen and respond enthusiastically in a timely manner.
5. We hold ourselves and one another accountable.
6. We embrace and value our differences.
7. We make residents, employees and guests feel important.
8. We ask “Is there anything else I can do for you?”
9. We maintain high levels of professionalism, both in conduct and appearance, at all times.
10. We pay attention to details

QUALIFICATIONS:

Good working knowledge of Medicare Part A and certification procedures. Experience in a long-term care setting desired. Must possess excellent written, oral and interpersonal skills, as well as the ability to manage multiple priorities in a time-constrained environment.             

EDUCATION AND EXPERIENCE

• Licensed Professional: Bachelor of Social Work / LVN
• One year Admissions Coordinator experience in a health care setting preferred.
• Requires good judgment to plan, perform and set-up sequences within standard procedures. Requires analysis of facts and information for action following established guidelines.

WELLNESS FOCUS:

Carillon employees are expected to promote a healthy community culture for all residents and employees.  This is a whole-person approach to health and wellness which includes eight dimensions of wellness:  Emotional, Environmental, Health Services, Intellectual, Physical, Social, Spiritual and Vocational.  Through these efforts we can ensure and exceed residents’ wellness needs relating to their mind, body and soul, which may also have a positive effect on the employees, as a result.

PERSONAL AND PUBLIC CONTACT

• Must have effective communication skills, both oral and written.
• Work as team and assist all other department members when needed.
• Be able to work cooperatively with other healthcare professionals and other departments within the system.
• Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists and to interpret a variety of instructions furnished in writing, oral, diagram, or schedule form.
• Must communicate with internal and external contacts in a professional manner.
• Have the ability to maintain a professional relationship with physicians, patients, visitors, and staff by demonstrating appropriate interpersonal skills and demeanor.

PHYSICAL REQUIREMENTS/WORKING CONDITIONS:

Normally works in a well- lighted, comfortable office setting. Must be able to work efficiently with frequent interruptions. Must be able to move freely throughout the facility and able to lift (unassisted) 50 lbs. May be subjected to offensive odors and exposure to chronically ill and frail elderly. Must be free from communicable disease.

EQUIPMENT USED

The Admissions Coordinator will use the following equipment: computer and various computer programs, copy machine, fax machine, calculator, and phone usage.

OSHA TASK CATEGORY III 

Tasks that involve no exposure to blood, body fluids, and/or tissues but Category I tasks are not a condition of employment.

COMPLIANCE 

Responsible for abiding by all Carillon policies and procedures to include the Code of Ethics and the principles and standards set forth for conducting the business and affairs of Carillon, Inc.

Health Insurance Portability and Accountability Act of 1996 (HIPAA)

The Admissions Coordinator will be responsible for abiding by all Carillon policies and procedures relating to HIPAA.

This job description reflects management's assignment of essential functions, it does not prescribe or restrict the tasks that may be assigned.