Lubbock I.T. Support Technician

In Order To Be Considered For The Position

Please take our Culture Index Survey at the following link: https://surveys.cultureindex.com/s/FbyVHlrAWI/121018

What We’re About

Mighty Wash is a faith-driven team committed to serving others. Our core values: excellence, integrity, love, results, service, stewardship, and teamwork, guide every decision and action we take. We believe work is more than a paycheck; it’s a calling to create impact in our communities and care for one another. We invest in our people through growth opportunities, support for family and faith, and a culture that values balance and purpose. To support our team, we offer life insurance, company-subsidized medical insurance, HSA contribution matches, tuition reimbursement, paid time off, volunteer time off, paid parental leave, and more. Along with these benefits, we foster a true community within the workplace; one that supports you in more ways than just financially. Together, we build more than a workplace; we build a place for people to grow, belong, and thrive.

Your Tech Mission

As an I.T. Support Technician, you’ll keep critical systems humming across our car wash locations so teams can deliver fast, seamless service. You’ll blend sharp troubleshooting with hands-on installs and steady communication—on-site and remote.

Key responsibilities:
- Build and support LANs; run, terminate, test, and trace Ethernet cabling
- Support car wash POS systems and on-site technology
- Install and maintain IP camera systems, wiring, and remote access
- Troubleshoot PCs/servers, VoIP phones, printers, scanners, and peripherals
- Support Microsoft Office 365, Gmail, Slack, QuickBooks, Adobe, and other apps
- Assist with Active Directory: accounts, password resets, and access control
- Respond to requests remotely/on-site, including on-call during operating hours
- Document procedures, issues, and resolutions; coordinate with ops and vendors
- Work safely with ladders/power tools around water, heat, noise, and electricity

Qualifications (required): HS diploma/GED, 18+, valid driver’s license, travel-ready, tool-capable, safety-minded problem solver. Apply and bring your I.T. Support Technician skills to the field.

The Daily Rush

Your morning kicks off with a quick look at what’s live and what’s urgent, then you’re on the move—traveling around Lubbock to nearby sites as needed. You’ll step into real-world conditions: heat, water, and the roar of equipment, staying alert and safety-first.

Some stops are quick wins; others have you navigating tight spaces, climbing a ladder, or working above the ceiling line. Between locations, you’ll take remote calls, keep people updated, and wrap up the day with clean notes so nothing gets lost. The pace can spike fast, and when it does, you’re ready—especially during on-call coverage while the washes are open.

Benefits That Fuel You

- Medical, Dental, and Vision coverage
- Life Insurance
- Health Savings Account (HSA)
- Competitive Salary
- Paid Time Off
- Free Weekly Car Wash
- Paid Parental Leave
- Tuition Reimbursement
- Earned Wage Access