Branch Manager

About Us 

Sunrise Irrigation is one of Florida's leading residential outdoor service companies, specializing in irrigation, drainage solutions, landscape lighting, and sod installation. Proudly serving homeowners throughout the greater Tampa Bay area since 2015, we are a family-owned and veteran-owned company built on a foundation of Service, Integrity, Sustainability, and Education.

Our commitment to excellence has earned recognition as a Tampa Bay Times Top Workplace, ranking #2 in the Small Business category, a two-time Best of the Best winner (2024 & 2025), and a multi-year Inc. 5000 Fastest-Growing Company.

As one of the fastest-growing residential outdoor service companies in Florida, we are setting the standard for quality, innovation, and customer experience by investing in our people, embracing technology, and preserving the culture that defines who we are.

We believe exceptional customer experiences begin with exceptional employees. That's why we invest in leadership development, ongoing training, technology, and operational excellence to empower our team to succeed. Whether you're an experienced leader or looking to take the next step in your career, Sunrise Irrigation offers the opportunity to make a meaningful impact while building a rewarding long-term career.

Position Summary 

The Branch Manager is responsible for the overall leadership, operational performance, and profitability of an assigned branch. This position oversees field technicians, daily operations, customer satisfaction, quality assurance, safety, scheduling, inventory, and financial performance while developing a high-performing team that consistently delivers exceptional service.

The Branch Manager serves as the leader of the branch by setting clear expectations, coaching employees, maintaining accountability, supporting operational excellence, and fostering a positive team culture. Success in this role requires a balance of technical knowledge, business acumen, customer service excellence, and people leadership.

Key Responsibilities

Leadership & Team Management

• Lead the daily operations of the assigned branch while promoting Sunrise's Core Values, culture, and commitment to operational excellence.
• Support technicians through daily meetings, field support, ride-alongs, performance discussions, and ongoing training.
• Foster a positive, professional, and accountable work environment that encourages teamwork, employee development, and continuous improvement.
• Manage workforce planning, including scheduling, PTO approval, staffing levels, and branch communication to ensure operational readiness.
• Maintain high standards for technician professionalism, appearance, conduct, and representation of the Sunrise brand.

Operational Excellence

• Oversee daily branch operations to maximize productivity, efficiency, profitability, and customer satisfaction.
• Coordinate technician scheduling and dispatch to ensure the right technician is assigned based on skill, location, workload, and customer needs.
• Monitor branch performance through operational dashboards, KPIs, and ServiceTitan reporting, including productivity, revenue, memberships, and labor efficiency.
• Lead the branch in achieving operational, financial, and profitability goals while maintaining Sunrise's commitment to quality and customer satisfaction.
• Identify operational trends, training opportunities, and process improvements to enhance branch performance.
• Maintain inventory accuracy, material accountability, and coordination with Dispatch, Fleet, Materials, Customer Experience, and Leadership.

Customer Experience

• Champion an exceptional customer experience by ensuring professional service, effective communication, and accurate job documentation.
• Resolve escalated customer concerns using sound judgment, conflict resolution, and de-escalation techniques.
• Coach technicians on customer communication, education, memberships, and service expectations while promoting customer retention.
• Monitor customer feedback, technician notes, and declined work opportunities to identify coaching and continuous improvement initiatives.

Quality Assurance

• Perform ongoing quality reviews of technician work, including invoices, documentation, photographs, workmanship, and customer interactions.
• Conduct ride-alongs and field evaluations to ensure compliance with Sunrise quality standards, safety practices, and technical expectations.
• Identify quality concerns and implement coaching and training plans to improve consistency and performance.

Administrative & Business Operations

• Oversee timekeeping, attendance, workforce management, and employee administration in partnership with Human Resources.
• Maintain branch reports, dashboards, performance metrics, inventory records, and operational planning activities.

Safety & Compliance

• Promote a culture of safety by ensuring compliance with company policies, vehicle standards, PPE requirements, and Workers' Compensation reporting procedures.
• Monitor vehicle condition, driving behavior, safety incidents, and fleet maintenance while addressing safety concerns promptly.
• Conduct routine vehicle inspections and hold employees accountable for maintaining Sunrise safety standards.

Communication & Collaboration

• Ensure Service Titan documentation, customer communications, operational updates, and material requests are completed accurately and promptly.
• Promote collaboration across departments to support efficient branch operations and exceptional customer service.

Qualifications

• Demonstrated success leading and developing high-performing teams.
• Strong knowledge of irrigation systems, drainage systems, pumps, wells, landscape lighting, sod installation, and residential outdoor services preferred.
• Excellent leadership, coaching, communication, and interpersonal skills.
• Strong customer service, conflict resolution, and decision-making abilities.
• Ability to manage multiple priorities in a fast-paced environment.
• Strong analytical and organizational skills with the ability to interpret operational metrics and KPIs.
• Proficiency with ServiceTitan.
• Working knowledge of Microsoft Outlook, Excel, Microsoft Office, ADP, and workforce management systems preferred.
• Valid Florida driver's license with an acceptable driving record.

Physical Requirements

•  Ability to lift up to 75 pounds.
• Ability to work outdoors in varying weather conditions.
• Ability to safely operate company vehicles and equipment.
• Ability to stand, walk, bend, kneel, climb, and perform physical activities associated with field operations.

Why Join Us?

At Sunrise Irrigation, we're committed to helping our employees build rewarding careers. We offer opportunities for growth, ongoing training, competitive pay and benefits, and a supportive, team-oriented culture where your contributions are valued.

Disclaimer

This job description is intended to describe the general nature and level of work being performed. It is not intended to be an exhaustive list of all duties, responsibilities, or qualifications required. Employees may be required to perform additional duties as assigned to support business operations and organizational success.

Equal Opportunity Employer

Sunrise Irrigation is an Equal Opportunity Employer and is committed to providing equal employment opportunities to all applicants and employees. Employment decisions are made without regard to race, color, religion, sex (including sexual orientation, gender identity, and gender expression), national origin, age, disability, genetic information, veteran status, or any other characteristic protected by applicable federal, state, or local law.