Description

Answer Phone Calls, Emails and Drive In’s to address any customer concern with the highest level of response and attention
Return missed phone calls, emails, from customers
Determine if technical solution can be resolved over the phone; escalate immediately to Shop Foreman / Service Manager to provide immediate attention
Accurately record issues and data into Dealer Management System. Attention to detail critical
Conduct Transactions w/ system; walk customer through correction and provide summary
Communicate estimated completion time, regular updates and follow through on each customer vehicle
Coordinate the detail of every vehicle prior to delivery
Coordinate the delivery time or pick up with each customer
Follow up with Customer on services provided; ensure they are satisfied with the work performed
Performs other duties as requested

Requirements

Knowledge of methods, techniques, parts, tools and materials used in the maintenance and repair of vehicles
Experience in operational use and maintenance of a wide variety of hand power tools, shop tools, and automotive and electrical test equipment
Understanding of basic automotive techniques related to repair and servicing of automobiles
Ability to follow oral and written instructions with attention to detail
Willingness to learn new and innovative automotive technologies
Ability to establish and maintain cooperative working relationships with those contacted in the course of work to include the public
Perform detailed daily record keeping and reporting
Effectively handle multiple priorities, organize workload, and meet deadlines
Work in a team-based environment and achieve common goal.
Dealer Management System(s), Outlook, and MS Office

QUALIFICATIONS

Must have and maintain a valid driver’s license and an acceptable and safe driving record.
Must be 21 years old or older.
Must be able to pass a drug test screening.
Must be able to pass a background screening check.

EMPLOYMENT BENEFITS INCLUDE:

BERT OGDEN IS AN EQUAL OPPORTUNITY EMPLOYER

Learn more about this Employer on their Career Site

BERT OGDEN FORD SERVICE ADVISOR