CORPORATE DIRECTOR PATIENT ACCESS

The Corporate Director of Patient Access is expected to demonstrate, through plans and actions a consistent standard of excellence to which all departmental work is expected to conform. Such a standard should be based on establishing and maintaining a constancy of purpose, focusing on continuous improvement within the Directors area of influence, and delivering the highest degree of quality service possible. Critical responsibilities include achievement of annual and periodic goals for significant statistical indicators of Patient Access performance for appointment scheduling, pre-registration, registration/admission, financial counseling and ancillary registration (Mammography, Transport, Centra Lab). Responsibilities will consist of the operational management of the Department, creating a clear, simple customer-centered vision, while consistently searching for and applying the best practice ideas. This position will strive to motivate and energize employees, consistently execute new ideas, and continually strive to improve the timeliness, quality, and accuracy of the patient access process. Other responsibilities include adherence to all state and federal regulations, insurance verification including pre-authorization, time of service collection, Centra Lab registration and system maintenance and optimization.

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