IT Service Desk Technician- CH Information Technology- Full-Time

Is responsible for providing level 1 support for all IT systems and users within the organization. Is responsible for efficiently providing initial triage, acknowledging, categorizing, prioritizing and documenting service and support requests that are reported to the IT Service Desk, with the goal of first contact resolution while providing excellent customer service. To include providing technical advice, guidance and informal training to customers that use hardware and software programs, troubleshooting and restoring routine technical service and equipment problems by analyzing, identifying, and diagnosing faults and symptoms using established processes and procedures. Is responsible for contributing to a knowledge base for documented processes, routine tasks, and incident resolutions while working in a team setting, sharing information, and assisting others with calls. The ideal candidate will possess technical aptitude, critical thinking, excellent communication skills, and a passion for supporting healthcare professionals in delivering quality patient care.