Club Sports Customer Service Student Worker

Customer Service Support 

• Perform opening and closing duties for the LaHaye Ice Center. 

• Greet and assist guests visiting the facility for rink viewing, events, practices, meetings, and other activities. 

• Provide professional and courteous customer service to all patrons. 

• Communicate effectively with full-time staff regarding scheduled visitors, meetings, and facility activities. 

• Work effectively as a team member while embracing and promoting Liberty University's mission. 

Front Desk Operations 

• Monitor and record entry of guests, students, faculty, staff, and alumni utilizing the facility. 

• Maintain accurate visitor records and daily participation data. 

• Assist with guest check-in procedures and provide facility information as needed. 

• Track facility usage for reporting and operational purposes. 

Package and Mail Handling 

• Receive, sort, and distribute incoming packages and mail for LaHaye Ice Center staff and Club Sports personnel. 

• Notify appropriate staff members and coaches of package arrivals. 

• Deliver packages and correspondence to designated offices when necessary. 

Phone and Customer Communication 

• Answer incoming calls for the LaHaye Ice Center and Club Sports. 

• Provide accurate information regarding:  

• Coach contact information 

• Hockey camp programs 

• Public skating schedules 

• Open hockey and freestyle sessions 

• Ice rental opportunities 

• Hockey game schedules and ticket information 

• General facility operations and events 

• Direct calls and inquiries to the appropriate department or staff member. 

Payment Processing 

• Process payments using approved university point-of-sale systems. 

• Complete transactions for:  

• Club Sports team dues 

• Team apparel and merchandise purchases 

• Concessions 

• Public event admissions, including public skate, open hockey, and freestyle sessions 

• Facility rentals and other approved charges 

• Maintain accuracy in cash handling and transaction processing procedures. 

Administrative Support 

• Assist staff and coaches with various administrative responsibilities, including:  

• Updating university scheduling systems 

• Maintaining facility scheduling documents 

• Creating and modifying documents, spreadsheets, and reports 

• Assisting with customer service communications and operational records 

• Ensure records and documentation are maintained accurately and professionally. 

Event and Facility Support 

• Assist with facility events, competitions, games, camps, and special programs as needed. 

• Support concessions operations during designated events. 

• Provide event staffing assistance, including guest services and operational support. 

• Assist with setup, breakdown, and general event logistics when assigned. 

Additional Duties 

• Perform other duties as assigned by supervisory staff. 

• Maintain a professional appearance and positive attitude while representing Liberty University and Club Sports. 

Required Qualifications 

• Strong customer service and interpersonal skills. 

• Excellent verbal and written communication skills. 

• Basic computer proficiency, including Microsoft Office applications. 

• Ability to multitask and manage responsibilities in a fast-paced environment. 

• Strong attention to detail and organizational skills. 

• Ability to work independently and collaboratively as part of a team. 

• Commitment to supporting the mission and values of Liberty University. 

Physical Demands 

• Ability to sit, stand, and walk for extended periods. 

• Ability to lift and carry items up to 25 pounds on an occasional basis. 

• Ability to perform duties in a recreational and event-based environment. 

Driving Requirements 

If travel is required in the performance of assigned duties, the use of a personal vehicle or Liberty University vehicle may be necessary. Employees must maintain: 

• A valid driver's license. 

• An acceptable driving record as determined by DMV review. 

• Liberty University Driving Approval. 

• Current automobile liability insurance.