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Job DetailsJob Location: NOOKSACK NORTHWOOD CASINO - LYNDEN, WA 98264Position Type: Part TimeEducation Level: High SchoolTravel Percentage: NoneJob Shift: AnyJob Category: Hospitality - HotelI. PURPOSE OF POSITION To provide prompt and courteous food and beverage service to guests in accordance with established policies as well as applicable laws and regulations while demonstrating and promoting positive guest relations. II. REPORTING RELATIONSHIPS A. Reports Directly to: Beverage Supervisor B. Supervises Directly: N/A C. Other Important Contacts: Food and Beverage Manager, General Manager, Human Resources, Other Departmental Managers, other employees, guests. III. DUTIES AND RESPONSIBILITES A. Promote customer service as a priority by being attentive to guests’ needs including but not limited to: providing prompt, courteous service, taking and filling orders. B. Greet guests as they are seated at table. C. Provide guests with information regarding the menu and food selection. D. Follow up with guests to ensure satisfaction. E. Assist in resolving adverse guest issues. F. Maintain an assigned section including but not limited to bussing tables, setting tables, cleaning ashtrays, keeping candles lit and tables free of any other debris. G. Maintain an appropriate level of stock throughout shift including but not limited to stocking and filling coffee, tea, ice, juices, sugar, ketchup, silverware and glasses. H. Maintain a professional and neat appearance of work station. I. Maintain a professional and neat appearance and represent the company in a positive manner. J. Maintain confidentiality of company and player information. K. Recommend refusal of service to guests due to intoxication, in accordance with Washington State Liquor laws and set policies and procedures of the Nooksack Northwood Casino. L. Because of the Casino’s commitment to our guests and customer service, each employee may be expected to perform a wide range of duties from time to time. Such duties may or may not be related to their regular responsibilities. QualificationsIV. QUALIFICATIONS A. Required: 1. Must be able to obtain and maintain a valid Nooksack Tribal Gaming Agency license and Washington State Gaming Licenses. 2. Must be at least 18 years of age 3. Obtain and maintain a Class 12 or 13 Washington State alcohol server permit 4. Obtain and maintain a Washington State Food Handlers permit. 5. Obtain and maintain TIPS certification. 6. Attend the Nooksack Northwood Casino New Hire Orientation within two weeks of employment. B. Preferred: 1. Previous casino experience. 2. Previous food and beverage serving experience. V. WORKING CONDITIONS A. May work in a, noisy, crowed and often smoke filled environment. B. Will be monitored by Surveillance cameras. C. Will work various shifts and days. D. Possible interaction with intoxicated persons. VI. PHYSICAL DEMANDS A. Must be able to lift up to 25 lbs. on a continuous basis. B. Must be able to stand and walk for extended periods of time. C. Must be able to push, pull, bend, stoop and squat on a continuous basis. VII. KNOWLEDGE, SKILLS AND ABILITIES A. Knowledge of Washington State liquor laws. B. Knowledge of Washington State Food handler laws. C. Knowledge of wine, beer, liquor, and mixed drinks. D. Knowledge of Lounge menu items. E. Knowledge of hours of operation for the casino and all food and beverage outlets. F. Knowledge of casino promotions and specials. G. Excellent communication skills. H. Demonstrated positive customer service skills. I. Ability to work any shifts including days, swing, grave, weekends and holidays. J. Ability to multi task. K. Ability to work in a gratuity-based position and focus on excellent customer service to all guests. VIII. PLEASE NOTE The list of duties and responsibilities, requirements and licenses is not meant to be exhaustive. Management reserves the right to revise the position description and to require that other tasks be performed when the circumstances of the position change. Should an applicant or employee request special consideration for any particular reason, such as reasonable accommodation for a disability, the Supervisor or Manager should contact the Human Resources Manager. At this time, the Supervisor or Manager should be able to describe, in detail, to the Human Resources Manager, the Essential Functions of the job involved in the request.
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