Donations Assistant

Job Title: Donations Assistant

Schedule: Part time – Schedule to be built with manager up to 20 hours per week. Position is grant funded and temporary through September 2026 at which time the renewal of this position will be discussed.

Compensation: $20/hour

Location: Based in Lynn, MA but local travel may be necessary including pick up and drop off locations around the north shore of Massachusetts, Newton, Lowell, and Newburyport.

Background: The New American Association of Massachusetts (NAAM) is a non-profit organization that provides social support services to refugees and immigrants in northeastern Massachusetts. Core services include: ESOL and literacy classes, employment, case management, citizenship, youth programming, wellness, and more. We are currently hiring a Donations Assistant to support the intake, processing, storage, and distribution of donated food, clothing, household items, and other physical goods.

 

·        Receive, inspect, sort, and process incoming donations (food, clothing, household goods, furniture, hygiene items), ensuring items meet safety, quality, and program standards.

·        Log donations into inventory/donation management system; apply appropriate program designations, expiration dates, and storage locations.

·        Prepare, label, and store items following food-safety, hygiene, and inventory rotation procedures; monitor expirations and arrange for disposal of unsalvageable goods.

·        Pack and prepare orders/food boxes and clothing bundles for clients; assist with onsite distribution and client check-in as needed.

·        Coordinate donation pickups, deliveries, and transportation logistics with volunteers, staff, and external partners; maintain vehicle-loading procedures and paperwork.

·        Maintain donation intake area, storerooms, and pantry spaces—cleanliness, organization, and safety compliance.

·        Issue timely donor acknowledgments and receipts for in-kind donations; assist with tracking donor information and basic reporting for development staff.

·        Communicate with donors about accepted items, drop-off procedures, and scheduling; resolve donor questions courteously.

·        Collaborate with program leads to forecast needs, identify supply gaps, and support special drives/events.

·        Ensure compliance with food-safety regulations, local health codes, donation policies, and record-retention practices.

·        Comfortable with physical work: lifting (up to 50 lbs regularly), standing, bending, walking and working in varied temperatures.

 

·        1+ year experience in nonprofit operations, food pantry, warehouse/retail, donation processing, or related customer-service role preferred.

·        Knowledge of basic food-safety practices and ability to follow sanitation protocols; food safety certification a plus.

·        Strong organizational skills, attention to detail, and ability to manage inventory records accurately.

·        Good verbal and written communication skills; customer-service-oriented and able to interact respectfully with diverse populations.

·        Basic computer skills and familiarity with Microsoft Office. Knowledge of Salesforce is preferred.

·        Valid driver’s license and safe driving record are preferred for pickup/delivery coordination.

·        Fluent in other languages is an asset.