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Job DetailsJob Location: Brennan Heating - Lynnwood, WA 98036Position Type: Full TimeSalary Range: $18.00 - $22.00 HourlyPosition: Inside Sales Rep Reports To: CSR Manager Duties/Responsibilities: Sell general maintenance packages Work with customers to find what they want, create solutions and ensure a smooth sales process Upsell customers to enhance their product experience. Provide product information to customers and identify opportunities to sell/upsell Develop and build profitable, long-term customer relationships Contact previous customers and answer incoming calls of potential customers Meet sales targets each month Perform other duties as assigned Compensation: Hourly $18.00 - $22.00, + Commission Education and Experience: Requires a high school diploma and/or equivalent. Previous sales experience preferred but willing to train. Work Hours This is a non-exempt position. Work hours to be determined. Overtime may occur depending on the need of the business. Skills and Qualifications Excellent communication skills including active listening. Strong written and verbal communication skills. Ability to prioritize tasks according to importance in a fast-paced environment. Must have excellent attention to detail, documentation skills and be able to perform duties with high level of accuracy. Proficient with Microsoft Office applications, specifically MS Word and Excel. Excellent phone manner. Work Environment: Office like work environment Physical Requirements: Prolonged periods sitting at a desk and working on a computer. Must be able to lift up to 15 pounds at times. Supervisory Responsibility None. All questionable matters are referred to Supervisor. Travel Travel is not required at this time. This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. Employee signature below constitutes employee’s understanding of the requirements, essential functions and duties for the position. Employees certify that they are able to perform the essential functions of this position with or without reasonable accommodation. QualificationsCompetencies Excellent communication skills including active listening. Strong written and verbal communication skills. Service-oriented and able to resolve customer grievances. Ability to handle sensitive customer concerns while proactively recommending solutions that meet the customer and company needs. Ability to prioritize tasks according to importance in a fast-paced environment. Education and Experience Requires a high school diploma and/or equivalent. Previous customer service experience is preferred. Must have experience with Microsoft Office Suite.
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