Customer Service Representative (CSR)

Ballard Natural Gas, Heating, Cooling and Plumbing

Location: 2027 196th St SW Suite A101, Lynnwood, WA 98036

$25–$29/hr. + Spiffs

Full Benefits | Growth Opportunity | High-Energy Team Environment

Ballard Natural Gas Services is growing, and we are looking for a high-performing Customer Service Representative who thrives in a fast-paced environment, communicates confidently on the phone, and knows how to turn conversations into booked opportunities.

This is not a basic call center role — we are looking for someone who can handle both inbound and outbound calls, build rapport quickly, overcome objections, and help drive revenue while delivering an outstanding customer experience.

Experience in the home service industry, trades, or Service Titan is highly preferred.

Schedule

Full-time in office position
Shift:

8:00 AM – 5:00 PM

Starting schedule: Monday–Friday
Transitioning into a rotating Tuesday–Saturday schedule

Compensation & Benefits

$25–$29 per hour DOE
Additional Spiffs and Commission opportunities
Full Benefits Package including:

Medical Insurance
Dental Insurance
Vision Insurance
401(k)
PTO
Paid Holidays

What You’ll Do

Handle high-volume inbound customer calls
Make outbound calls for follow-up, membership renewals, unsold estimates, scheduling, and lead generation
Book service calls and maximize conversion opportunities
Deliver exceptional customer service on every interaction
Work closely with dispatch and operations teams
Accurately enter customer information and notes into ServiceTitan
Help drive revenue through strong phone and sales skills
Maintain professionalism and urgency during busy seasons

What We’re Looking For

Previous CSR, call center, dispatch, or phone sales experience
Home service/trades industry experience strongly preferred
Service Titan experience is a major plus
Strong communication and phone sales ability
Ability to multitask in a fast-paced environment
Positive attitude with strong customer service skills
Reliable, punctual, and team-oriented
Comfortable handling both inbound and outbound calls
Strong typing and computer skills

Ideal Candidate

You are someone who:

Enjoys talking to customers
Can confidently ask for the appointment and close calls
Stays calm under pressure
Understands urgency and customer experience
Wants to earn more through performance incentives
Takes pride in being dependable and professional

If you are looking for a company that values performance, rewards hard work, and provides long-term career growth, we would love to talk with you.

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