Electrical Service Manager

Description

Job Title: Electrical Service Manager

Company: STG Electric Services
Location: Macedonia, OH; Office-based
Job Type: Full-time
Pay: $60,000-$90,000 Per Year

Job Summary

The Service Project Manager at STG Electric Services leads and oversees all aspects of the Service Department, ensuring that a high volume of short-term residential and commercial projects are completed efficiently, profitably, and with the highest standards of customer satisfaction. These projects include electrical repairs, generator installations, EV charging stations, and other fast-paced service work in homes, hotels, restaurants, and retail spaces.

As the operational and strategic leader of the service division, the Service Manager is responsible for supervising a team of electricians, apprentices, coordinators, and administrative support personnel. This role requires effective communication across all internal departments—including logistics, accounting, permitting, and marketing—as well as direct coordination with customers and field teams to ensure seamless project execution and operational excellence.

Key Responsibilities

• Manage, mentor, train, and develop service electricians, apprentices, coordinators, and support staff while setting clear expectations, resolving conflicts, and fostering a culture of accountability and teamwork.
• Oversee the day-to-day operations of the service department, including scheduling, dispatching, workflow coordination, materials procurement, permits, inspections, and project closeouts.
• Estimate and manage residential service projects and coordinate overflow work from the commercial service department while assigning the appropriate personnel and resources to each job.
• Ensure timely, efficient, and high-quality execution of all service work, including electrical troubleshooting, repairs, generator installations, and other residential and commercial service projects, while maintaining compliance with electrical codes, company standards, and safety regulations.
• Maintain strong customer relationships by ensuring a high level of service from intake through completion and resolving escalated service issues when necessary.
• Utilize service management systems and computer software for scheduling, reporting, and operational performance tracking.
• Maintain and enforce accurate use of the company pricebook for estimating, invoicing, job costing, and pricing consistency.
• Monitor department KPIs including revenue, technician utilization, job turnaround time, customer satisfaction, and rework rates while reviewing pricing, margins, and overall job profitability.
• Conduct job site visits, quality checks, and performance reviews to ensure service standards, safety compliance, and technician support.
• Coordinate with internal departments including accounting, permitting, procurement, logistics, and executive leadership to align resources and resolve operational challenges.
• Assist with hiring, performance evaluations, and corrective actions to support team development and department growth.

Requirements

Qualifications

• 5+ years of electrical service or field experience preferred.
• Prior leadership or management experience required.
• Strong knowledge of electrical troubleshooting, service work, and applicable codes.
• Experience with service management software, scheduling systems, and Microsoft Office.
• Experience using and enforcing a service pricebook preferred.
• Strong communication, leadership, and customer service skills.
• Ability to manage multiple priorities in a fast-paced service environment.
• Valid driver’s license required (electrical license preferred but not required).

Benefits

• Weekly pay
• Paid time off plus paid holidays
• 401(k) with company match
• Health, dental, and vision insurance