Technology Adoption Specialist I

– a place where you’ll be valued, recognized and rewarded for the vital work you do each day. We’ll surround you with a strong team and leadership that supports every aspect of your life – both inside and outside of our centers. And you’ll get to practice your passion  in a non-profit, mission-driven organization that’s known for the highest level of care in our communities

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Deliver instructor-led in-person and virtual training sessions on core technology tools.
• Assist in developing job aids, user guides, and learning resources for technology tools such as those found in Microsoft 365 Cloud Services and other enterprise applications.
• Respond to basic technology questions and direct users to appropriate resources.
• Gather feedback from participants to improve training materials and delivery.
• Proactively engage in ongoing self-learning activities to continuously expand knowledge and understanding across supported areas and related healthcare and technology domains, contributing to improved efficiency and quality of support provided.
• Promotes the image and reputation of the System by exhibiting servant leadership and providing direct and open lines of communication.

• Contributes to the work of committees, workgroups, project management, and other collaborative efforts of the System.
• Performs other duties as necessary to ensure the success of the System.

SKILLS AND ABILITIES

• Strong interpersonal and communication skills with a customer-service focus.
• Ability to explain technical concepts in clear, relatable language.
• Basic understanding of Microsoft 365 and related collaboration tools.
• Strong organizational skills and attention to detail.
• Willingness to learn new technologies and instructional methods.
• Excellent written and verbal communication skills.

MINIMUM QUALIFICATIONS

Bachelor’s degree in Information Systems, Education, Communications, Business Administration, Healthcare Management, or a closely related discipline; or an equivalent combination of education, certification, and directly relevant experience in technology training, user support, instructional design, or digital adoption.

Experience delivering or developing training for Microsoft 365, collaboration platforms, or other enterprise technology tools is preferred. Candidates with experience in user education, help-desk support, technology enablement, or adult learning environments are encouraged to apply.

Experience working in a healthcare or other regulated industry is advantageous.

COMPUTER APPLICATION SKILLS

This role requires mastery of the Microsoft Office suite of applications:

• Microsoft Excel (data manipulation, complex formulas, macros, pivot tables, dashboards, and visualization tools)
• Microsoft Word (advanced formatting, automated templates, styles management, professional document production)
• Microsoft PowerPoint (advanced slide design, animations, embedded media, professional-level presentations)
• Microsoft Outlook

EEO / M / F / D / V / Drug Free Workplace