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Customer Care Representative

Hales AC
Posted a month ago, valid for 22 days
Location

Madeira Beach, FL, US

Salary

$20 per hour

Contract type

Full Time

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Sonic Summary

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  • Right Away Home Services (RAHS) in St. Petersburg, FL is seeking a Customer Care Representative (CCR) with a salary of $20/hr plus sales commissions and uncapped SPIFFs.
  • The role requires handling inbound calls, making outbound calls, managing job schedules, and providing customer service support.
  • Candidates must be comfortable with a fast-paced environment, possess strong computer skills, and be willing to take a rotating on-call shift from 8pm to 8am.
  • The ideal applicant should have a sales-first mindset, be organized and dependable, and thrive in a competitive team environment.
  • Previous experience in a similar role is preferred, and applicants should be ready to work hard and achieve results.
On-Site | St. Petersburg, FL (4700 95th St N, St. Petersburg, FL 33708)
$20/hr base + sales commissions and uncapped SPIFFs
Monday–Friday, 8am–5pm + rotating on-call

Who We Are:
Right Away Home Services (RAHS), parent company of Hales AC, is Florida's fastest-growing HVAC and home comfort company. We book fast, show up fast, and deliver top-tier service — and we need a CCR who moves just as fast.

What You'll Do:

  • Handle inbound calls and convert every real opportunity into a booked job using proven scripts
  • Make daily outbound calls to past customers and new leads — cold calls, maintenance reminders, follow-ups, reviews, duct cleaning, memberships, and more
  • Manage and confirm jobs on the schedule, acting as dispatcher and keeping the board moving
  • Serve as a front-line customer service representative for our brands
  • Take a rotating on-call shift covering 8pm–8am. Here's the good news: our AI answers the overnight calls. You're only stepping in for escalations or true after-hours emergencies the AI can't handle — not fielding every ring
  • Pitch in on other admin duties as needed
  • Hit your targets. Get rewarded. Simple.
This Role Is NOT For You If:

  • You want to work from home — this is 100% in-office, every day, at our St. Petersburg location
  • You're not willing to take a rotating on-call shift (8pm–8am) backing up our AI phone system
  • You aren't willing to make outbound cold calls
  • You can't follow a script or think sales isn't your job
  • You need everything to move slowly — this is a fast-paced role for someone with strong computer skills who can think on their feet
What You Get:

$20/hr base + sales commissions and SPIFFs
  Bonus incentives for performance, sales, and productivity
  Health, dental, and vision insurance
 ️ PTO + Paid Training
  Real opportunity for growth — not lip service
  Fun, fast-paced culture with people who actually want to win

What We're Looking For:

✔️ Confident communicators who don't fold under pressure
 ✔️ Strong computer skills and the ability to multitask at speed
 ✔️ Sales-first mindset — if you can't upsell, this isn't the job
 ✔️ Organized, dependable, and hungry to grow
 ✔️ Team players who thrive in a competitive environment

Sound Like You? Apply Now.
But don't waste your time (or ours) if you're not ready to work hard, make calls, and get results.



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By applying, a Sonicjobs account will be created for you. Sonicjobs's Privacy Policy and Terms & Conditions will apply.

SonicJobs' Terms & Conditions and Privacy Policy also apply.