Customer Service/Member Records Specialist

Description

State Bar of Wisconsin Customer Service/Member Records Specialist (hybrid position)

The State Bar of Wisconsin is searching for a Customer Service/Member Records Specialist to join our Member Records team. You will be the initial contact point for providing outstanding customer service to members calling the State Bar. The role will provide members with information on legal seminars and products, take orders and payments, and maintain the membership database. We are looking for a positive, friendly individual who can support our members and answer their questions with professionalism, accuracy, and attention to detail.

Who We Are

The State Bar of Wisconsin is a professional association, created by the Wisconsin Supreme Court, for all attorneys who hold a Wisconsin law license. With more than 25,000 members, the State Bar exists to serve its members and the public by promoting the law and access to justice. We aid the courts in improving the administration of justice, provide continuing legal education and other services for our members, support the education of law students, and educate the public about the legal system. The State Bar of Wisconsin also provides public services -- such as attorney referrals and public education – and supports programs that provide reduced-fee legal assistance for low-income state residents.

What You Will Love

• The people and the culture! We care about our people, our work, and our members. We value work/life balance and offer excellent benefits and flexibility to support our employees and their families. This position is eligible to work a hybrid schedule with some days working from home and some days in the office.
• Collaboration and team support. Be a part of a cohesive team that works closely together and helps one another support our members and the public. You will be welcomed and supported to learn and grow in the position.
• Mission-driven work. Be part of an organization that acts with integrity, promotes justice, and works toward a fair and accessible legal system.

What You Will Do

• Resolve a variety of problems affecting members by assessing their needs and identifying appropriate resources. This could include handling shipping discrepancies, billing errors, and address changes.
• Accurately process incoming orders, seminar registrations, and inquiries via phone or email.
• Process dues payments via phone, order refunds, and related paperwork.
• Understand Supreme Court rules regarding membership types and statuses.
• Assist with website questions, navigation and problems.

Requirements

What We Are Looking For

• The ability to communicate in a professional and compassionate manner with diverse groups of people on a wide range of issues while remaining friendly and calm. 
• Prefer at least 2 years of customer service/call center experience. 
• Strong computer skills, experience using databases and Microsoft Office Suite.
• Positive active listening skills: ability to give full attention to what other people are saying, taking time to understand the points being made, asking questions to clarify
• Excellent, positive interpersonal and customer service skills.
• Ability to be flexible and adapt to changing business needs. 

Compensation and Benefits

The pay range starts at $22.44 and can increase depending on experience. The State Bar of Wisconsin offers excellent benefits including:

• 3 weeks of paid vacation per year
• 2 weeks of paid sick time per year
• Excellent and low-cost health and dental insurance
• Fully paid life and long-term disability insurance
• 10 paid holidays plus 2 personal days
• 2 weeks of paid parental leave
• Volunteer time off
• Hybrid work schedules and flexibility
• 8% 401(k) contribution!!
• Eligibility as a “qualified employer” for the federal Public Service Loan Forgiveness Program

How To Apply

To apply, upload your resume and cover letter, including salary expectations. This position will be posted until it is filled but priority will be given to applicants who submit early, so don’t wait. Apply today!