Customer Service Representative

About the Role

The Customer Care Representative serves as a key point of contact for both internal and external customers, responding to inquiries via phone and email while delivering exceptional service. This role supports company revenue by meeting productivity, quality, and service standards and working collaboratively across departments to resolve customer needs.

This position is ideal for someone who enjoys problem-solving, working directly with customers, and contributing to a fast-paced, team-oriented environment.

Schedule: Monday–Friday, 9:00 AM – 5:30 PM

Work Environment: Onsite

Essential Duties & Responsibilities

• Answer inbound customer calls and emails regarding order placement, order status, product information, and pricing
• Monitor shared inboxes regularly to ensure department service-level goals are met
• Process customer orders and complaints accurately and efficiently using ERP systems (Oracle)
• Create and maintain customer accounts in CRM/ERP systems
• Resolve technical product issues over the phone and prepare Return Merchandise Authorizations (RMAs) as needed
• Collaborate effectively with cross-functional teams including Logistics, Trade Compliance, Regulatory Affairs, Supply Chain, and Sales to resolve customer inquiries
• Proactively communicate potential issues or challenges to leadership
• Participate in daily department KPI meetings and contribute to continuous improvement efforts
• Meet or exceed individual performance metrics such as monthly goals, phone availability, inbound talk time, and service-level standards

Qualifications & Skills

• At least 1 year of customer service or technical support experience
• Experience handling escalated or irate customer situations
• Typing speed of 40 WPM or higher
• Proficiency with Microsoft Office (Outlook, Word, Excel)

Work Environment

• Modern facility built in 2019
• Open, airy, and clean workspace
• Standing desks available
• Customer Service area features a wall of windows
• Collaborative team environment with many team members having advanced internally

This is a Contract to Hire position based out of Madison, WI.

The pay range for this position is $20.00 - $20.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave)

This is a fully onsite position in Madison,WI.

This position is anticipated to close on Mar 27, 2026.

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.