Project Coordinator

About Us
MCD is a fast-paced and growing company specializing in graphic arts and print finishing. As a 100% employee-owned business, our team members don't just work here – they are owners. We provide services including foil stamping, embossing, die cutting, laminating, UV coatings, folding & gluing, and more.

The Opportunity
As MCD continues to grow, our Customer Service team is expanding to support increasing customer and production demands. We are seeking a Project Coordinator to manage customer projects and ensure accuracy and customer satisfaction throughout the process. This role serves as a key liaison between customers, sales, and internal production teams.

🕒 Schedule

• Core Hours: Monday - Friday, 8 AM - 5 PM
• Status: Salaried, Exempt

What You'll Do

• Responsible for key accounts as assigned, including providing all customer service activities (order entry and acknowledgment, job check-in, specification confirmation, job tracking, problem-solving, and resolution, etc.).
• Providing accurate estimates for incoming jobs defined as previous runs.
• Providing accurate job plans with clear direction for the production floor.
• Providing "Job Change Orders" as required, including edit processes, additional makereadies, etc.
• Ability to open, evaluate, and discuss a variety of customer-supplied files.
• Complete purchase orders for non-inventory items for jobs as needed.
• Responsible for assuring compliance with all applicable quality system procedures.
• Responsible for recognizing and implementing changes needed to streamline workflow from customer service to production.
• Responsible for profitability and feedback from their customer group.
• Coordinate press checks with customers, including limited travel for occasional customer visits.
• Provide vacation coverage for other department members as required.
• Responsible for all aspects of assigned customer relationships, including customer satisfaction and the successful management of customer projects.
• Other duties as assigned to support the team and business needs.

• At least 5 years of experience in a customer service, estimating, or planning position
• At least 3 years in the print or print finishing industry
• A 2-year degree in a related field or equivalent relevant work experience
• Proficiency with computer-based order entry and job planning systems
• A high degree of accuracy and attention to detail
• Strong organizational, communication, and problem-solving skills.

• 100% Employee-Owned (ESOP): Your work directly contributes to your future.
• Retirement: On top of the ESOP, we have pre-tax and Roth options, and company match.
• Team Culture: We value respect, communication, and shared success.
• Comprehensive Benefits: Medical, dental, vision, PTO, 8 paid holidays, employer-paid disability, and more.

Apply today and become an employee-owner!