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Remote Customer Success Coordinator

Triptasticadventures
Posted 3 months ago, valid for 6 days
Location

Madison, Dane 53774, WI

Salary

Competitive

Contract type

Full Time

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Sonic Summary

info
  • We are looking for customer-centered individuals to join our expanding remote team, focusing on assisting clients with various arrangements.
  • The role involves coordinating reservations for accommodations, activities, transportation, and events while maintaining clear communication with clients.
  • Candidates should possess strong written and verbal English skills, with a minimum of 2 years of customer service experience required.
  • The position offers a fully remote work environment with a flexible schedule and ongoing training opportunities.
  • Salary details are not specified, but applicants must be authorized to work in the US, UK, Mexico, Australia, or Spain.

Role Overview
We are increasing our remote team and are seeking customer-centered individuals who enjoy with assisting clients and handling multiple priorities. In this role, you will help coordinate reservations and related services, including accommodations, activities, transportation, and event-based arrangements.

This role is for those who communicate clearly, stay organized, and are comfortable working independently in a remote setting while collaborating with a supportive team.

Key Responsibilities
Support clients with planning and coordinating customized arrangements
Research, compare, and confirm reservation options based on client needs
Provide accurate information and thoughtful recommendations
Communicate professionally via email and phone
Assist with updates, changes, and service-related inquiries
Maintain organized and accurate client records
Participate in training sessions

What We Offer
Fully remote 
Flexible schedule
Ongoing training
Supportive team setting

Qualifications
Authorized to work in the US, UK, Mexico, Australia, or Spain
Strong written and verbal English communication skills
Reliable internet access and smartphone (computer is also strongly recommended)
Strong customer service skills




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