IT Technician – Intern

Griffon Aerospace is a trusted aerospace solutions provider based in Madison, Alabama, specializing in the design, development, and operation of advanced unmanned aircraft systems (UAS). Since 1995, we have delivered over 12,000 unmanned air vehicles to the Department of Defense, allied nations, and commercial customers. We pride ourselves on being a lion-hearted partner, designing, building, and flying the most capable and intelligent aerial systems that give our servicemen an unfair advantage wherever they fly.

About the Role

Griffon Aerospace is seeking a motivated IT Technician Intern to join our Information Technology team. This is a hands-on opportunity to gain real-world experience supporting IT operations in a fast-paced defense contracting environment. You'll work alongside our IT staff to provide frontline technical support to end users across the organization.

Responsibilities

• Provide Tier 1 helpdesk support to end users, resolving hardware, software, and connectivity issues in a timely manner
• Image, configure, and deploy workstations, laptops, and peripherals
• Assist with onboarding and offboarding tasks including account provisioning and equipment setup
• Document support tickets, resolutions, and procedures in the IT ticketing system
• Support maintenance of IT inventory and asset tracking records
• Assist with printer, peripheral, and conference room AV troubleshooting
• Escalate complex issues to senior IT staff as appropriate
• Adhere to company IT policies, security procedures, and applicable federal regulations governing IT use

Qualifications

• Basic understanding of Windows operating systems and Microsoft 365 applications
• Strong troubleshooting and problem-solving skills
• Excellent communication and customer service skills
• Ability to work independently and as part of a small team
• Must be a U.S. Citizen

Preferred

• Prior helpdesk or IT support experience (academic or professional)
• Familiarity with Active Directory user and computer management
• CompTIA IT Fundamentals (ITF+) or A+ certification, or currently pursuing

What You'll Gain

• Hands-on experience supporting IT in a defense/aerospace environment
• Exposure to enterprise tools and IT infrastructure
• Mentorship from experienced IT and cybersecurity professionals
• A strong foundation for a career in IT or cybersecurity