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● Participate in Patient Centered Medical Home Care Team collaboration
● Adhere to all policies and procedures
● Answer high volume of inbound calls and directs them to the appropriate party
● Greet patients in a welcoming manner on the phone
● Use a low tone when it’s necessary to discuss a patient to ensure confidentiality and discretion of patient information
● refraining from discussing any personal or sensitive information about patients or employees
● Schedule appointments, confirm scheduled appointments, give directions to the facility, and answer patient questions
● Complete patient rescheduling as assigned
● Thoroughly document patient interaction in the appropriate fields
● Input the required patient data into the electronic health record
● Task refill requests, patient questions, etc. to appropriate person, as needed
● Refer to Patient Services, Patient Accounts, Eligibility Assistance Coordinators, and/or Phone Nurse as needed
● Assist patients with patient portal accounts
● Maintain a neat and orderly reception area that is appropriately stocked with supplies at all times
● Complete the Worker’s Compensation Payer Form, as needed
● Communicate with appropriate staff for emergency cases (i.e. chest pain, laceration, etc.)
● Communicate effectively with the PSS for patient issues, training needs, insurance discrepancies, and scheduling conflicts
● Communicate with the appropriate designated individuals to ensure that patients are helped and daily tasks are accomplished
● Limits personal use of phone and internet access to emergencies
● Regular and predictable attendance
● Ability to cooperate and work well with others
● Sort and distribute mail for all three CCHS locations
● Check E Faxe and distribute to appropriate department
● Conduct daily appointment confirmations
● Performs other duties as assigned or requested
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