Regional Patient Services Manager

JOB SUMMARY:

Regional Patient Services Manager, under the direction of the AVP of Patient Services, oversees multiple functions required to insure the successful delivery of the services provided. These functions include but are not limited to phlebotomy services, Logistics, Client Services and Specimen Management in the assigned area. The Regional Patient Services Manager motivates the team and assist supervisor in team building and management guidance. The person in this position coordinates operations activities between the sales and Phlebotomy to ensure that daily work of the Patient Service Centers (PSCs) and In-office Patient Service Technician (IOPSTs) are completed accurately and on time.

JOB RESPONSIBILITIES

ESSENTIAL FUNCTIONS:

• Ready to travel to a client location within a designated region with short notice.
• Responsible for daily operations of all assigned facilities
• Implements the Standard Operating Procedures (SOP's) for phlebotomy services in accordance with PathGroup guidelines and distributes information to phlebotomists as needed.
• Where applicable, ensures all Federal, State & local licensure requirements are met, working with the QA and Medical Director's offices.
• Ensures all Laboratories testing QA/QC documentation is complete and reviewed as required.
• Investigates/resolves and responds to customer complaints appropriately and effectively.
• Relocate/open/close Patient Service Centers PSC's and In-office Phlebotomy IOP's.
• Ensures PathGroup improvement and/or standardization initiatives are implemented.
• Provides leadership and supervises assigned department, makes decisions, solves problems, assists in developing procedures, conducts and attends meetings. Hold regularly scheduled meetings for dissemination of all information to staff.
• Manages the employee hiring process including developing and updating job descriptions, developing performance expectations, identifying essential functions and knowledge, skills and abilities required for applicable positions. Participates in the interview and selection process of phlebotomist employees. Ensure all employees meet requirements for driving on company business.
• Supervises employee and team performance, new employee orientation processes, employee training and continuing education.
• Manages employee performance by coaching, counseling, motivating, and evaluating employees on a continual basis. Implement disciplinary action as needed and in consultation with Regional Patient Services Manager and Human Resources.
• Performs site visits as assigned, and document findings. Assists with QA (quality assurance) audits.
• Ensures effective employee relations by sustaining an ethical, non-discriminatory and safe work environment while concurrently establishing effective communication lines and methods. Identify and solve employee problems, manage conflict, and respond to grievances as needed.
• Oversees inventory process for supervised facilities.
• Ensures all field phlebotomy and PSC specimens are collected accurately and on time.
• Maintains required records and documentation.
• Assist in preparation of annual budget for areas of responsibility. Maintain budget control throughout the year in areas of responsibility.
• Reviews and approves time/attendance entry of employees.
• Abides by all regulatory, company and departmental regulations, policies and standard operating procedures, including the Corporate Compliance Program.
• Review and compile monthly statistics and data.
• Approves time in attendance software by noon on the Monday following the end of the pay period. Submits accurate expense and travel logs Monday for the week prior or as directed by management.
• Demonstrates organizational commitment.
• Adheres to departmental and company code of grooming and dress code and lab coat policies, appearing neat and clean at all times.
• Utilizes time appropriately. Capable of maintaining fluctuating patient flow.
• Displays courteous and professional behavior to clients, patients, and co-workers. Communicates with co-workers and clients in a way that promotes a harmonious and cooperative working environment.
• Answers the telephone in a friendly and helpful manner, by incorporating the company name, self-identification and a helpful statement.
• Organize and lead projects both within the work group and with cross-functional groups. May be required to give presentations and speak in groups.
• Communicates pertinent information/issues to director for resolution.
• Contributes to a positive work climate and to the team effort of the department and company.
• Exercise all laboratory safety precautions and adhere to lab procedures as stated in procedure manuals.
• Perform all job responsibilities in alignment with the industry's best security practices and regulatory guidelines to protect the confidentiality, integrity, and availability of protected health information and other sensitive company data.
• Must be familiar with and abide by the Corporate Compliance Program and all Corporate policies, including the Privacy and Security policies.

NON-ESSENTIAL FUNCTIONS:

• Works with other departments within PathGroup and subsidiaries.
• Nothing in the job description restricts management's right to assign or reassign duties and responsibilities to this job at any time.
• Other duties as assigned.

EDUCATION & LICENSURE:

• Bachelor's degree or equivalent years of progressive leadership experience.
• Phlebotomy certification required.

REQUIREMENTS:

• Minimum of 2+ years of prior supervisory experience required.
• Minimum of 2+ years of training experience required.
• Minimum 5+ years' experience in phlebotomy, laboratory or other health care environment required.
• Demonstrated leadership experience.
• Must be flexible and available based on staffing requirements; weekends, holidays, on call and overtime.
• Must have access to reliable transportation and communication.
• Proof of auto insurance required.
• Valid Drivers' License with a minimum of 1 year driving experience.
• Less than 3 minor moving violation convictions within the previous 3 years.
• Overnight stays may be required.