JOB TITLE: Associate Implementation Analyst

EMPLOYER: AssistRx

DEPARTMENT: Implementation Team

REPORTS TO: Manager, Implementation Analyst

EFFECTIVE DATE: 06/22/2026

SUMMARY:

The Associate Implementation Analyst supports structured documentation and discovery activities under the guidance of an Implementation Analyst. This entry-level role is focused on building foundational skills in client documentation, configuration tracking, and cross-functional communication within the Client Delivery team. The Associate works from established templates and processes, with close oversight, contributing to program documentation, meeting notes, and requirement tracking for active engagements. This role is designed to develop into a full Implementation Analyst position as competencies mature.

KEY RESPONSIBILITIES

Assist in documenting structured client discovery sessions under the direction of an Implementation Analyst — capturing notes on patient population, therapy characteristics, and workflow requirements
Populate pre-built templates with client-specific information gathered from discovery calls and internal briefings
Maintain organized, up-to-date records of program documentation including requirements logs, decision notes, open questions, and change tracking
Support the review of configuration builds by cross-referencing documented requirements against development outputs and surfacing potential discrepancies for the Implementation Analyst to assess
Prepare meeting summaries, action item logs, and follow-up documentation for internal and client-facing sessions
Assist in developing training and change management materials by compiling accurate notes on configured workflows
Support UAT coordination tasks including scheduling logistics, preparing test documentation, and tracking tester feedback under Implementation Manager direction
Contribute to the team knowledge base by documenting reusable patterns and observations from active engagements
Monitor post-launch hypercare queues and flag issues to the Implementation Analyst for triage and escalation
Escalate gaps, ambiguities, or requirements that appear to fall outside available templates to the supervising Implementation Analyst immediately

QUALIFICATIONS

0–2 years of experience in business analysis, client services, technical documentation, or a related field; recent graduates with relevant internship experience encouraged to apply
Strong written communication skills — able to produce clear, organized notes and documentation from complex conversations
Detail-oriented with an ability to track multiple open items across concurrent engagements
Familiarity with Salesforce, CRM platforms, or workflow tools is a plus
Exposure to specialty pharmacy, patient access, or hub services environments preferred but not required
Comfort working within structured templates and established processes
Basic familiarity with Jira or equivalent project tracking tools is helpful
Eagerness to learn Agile delivery methodologies and product intake processes

KEY COMPETENCIES

Active listening — captures accurate, complete information from client conversations with guidance
Organized documentation — produces clean, structured artifacts using provided templates and formats
Platform curiosity — actively learns the boundaries of platform capabilities and asks questions when uncertain
Team orientation — works cooperatively within the delivery unit and communicates proactively on blockers
Attention to detail — catches inconsistencies across documentation and flags them early
Growth mindset — receptive to coaching, feedback, and new information in a fast-moving delivery environment

PHYSICAL DEMANDS AND WORK ENVIRONMENT:

While performing the duties of this job in a professional office environment, the noise level in the work environment is usually moderate.
Work may be performed in a traditional commercial office setting with standard office lighting and white noise.

Tight deadlines must be met with limited staff to support projects.
Occasional evening and weekend work may be required.

Occasional travel may be required for department, stakeholder’s meetings, or training.
Remote working requires a dedicated and secure workspace free of distractions.

The above is intended to describe the general content of and requirements for the performance of this job. It is not to be construed as an exhaustive statement of duties, responsibilities, or physical requirements. Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

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