Salesforce Administrator II

JOB TITLE: Salesforce Administrator

 EMPLOYER: AssistRx

 DEPARTMENT: Information Technology

 REPORTS TO: Senior Technical Lead

 EFFECTIVE DATE:  3/22/2021

 SUMMARY: This position is responsible for supporting the Patient Solutions product on the Salesforce.com platform. 

 DUTIES AND RESPONSIBILITIES:

• Manages the current Patient Solutions Salesforce application, supporting internal operations users, including Product Owners and Program Managers.
• Works with Product Owners to understand client needs.
• Architects, designs & builds out solutions to fulfill business needs.
• Serves as a Salesforce evangelist within the company; suggest how the current application can be enhanced to improve business processes.
• Improves the existing application to meet Salesforce design standards.
• Builds out new applications to support our existing and potential new clients.
• Works with developers to integrate Salesforce data into other internal systems.

• Performs other related duties as assigned by management.

QUALIFICATIONS:

• Bachelor's Degree (BA) from four-year college or university, or one to two years of related experience and/or training, or equivalent combination of education and experience.
• Other skills required: 

• 3+ years hands-on development experience with Salesforce, building applications using the full set of Salesforce customizations & automation features
• Demonstrated proficiency with Salesforce’s declarative capabilities, as well as hand-coding APEX & Visualforce pages/controllers
• Familiarity with Salesforce data security & deployment of change sets
• Experience with Salesforce Communities preferred
• Knowledge of Salesforce integration APIs preferred
• Understanding of Salesforce best practices for design & coding to manage and build out the current Salesforce instance. You will be supporting internal business processes as well as build entire new applications to support the businesses.
• Must be ambitious self-starters that will help define and guide the company’s technological vision. 
• Must be as comfortable talking with end users and understanding their challenges as design and implementing a solution with Apex and Visualforce. 

COMPETENCIES: 

• Diversity - Demonstrates knowledge of EEO policy; Shows respect and sensitivity for cultural differences; Educates others on the value of diversity; Promotes a harassment-free environment; Builds a diverse workforce.
• Ethics - Treats people with respect; Keeps commitments; Inspires the trust of others; Works with integrity and ethically; Upholds organizational values.
• Adaptability - Adapts to changes in the work environment; Manages competing demands; Changes approach or method to best fit the situation; Able to deal with frequent change, delays, or unexpected events.
• Analytical - Synthesizes complex or diverse information; Collects and researches data; Uses intuition and experience to complement data; Designs workflows and procedures.
• Design - Generates creative solutions; Translates concepts and information into images; Uses feedback to modify designs; Applies design principles; Demonstrates attention to detail.
• Initiative - Volunteers readily; Undertakes self-development activities; Seeks increased responsibilities; Takes independent actions and calculated risks; Looks for and takes advantage of opportunities; Asks for and offers help when needed.
• Innovation - Displays original thinking and creativity; Meets challenges with resourcefulness; Generates suggestions for improving work; Develops innovative approaches and ideas; Presents ideas and information in a manner that gets others' attention.
• Interpersonal Skills - Focuses on solving conflict, not blaming; Maintains confidentiality; Listens to others without interrupting; Keeps emotions under control; Remains open to others' ideas and tries new things.
• Oral Communication - Speaks clearly and persuasively in positive or negative situations; Listens and gets clarification; Responds well to questions; Demonstrates group presentation skills; Participates in meetings.
• Organizational Support - Follows policies and procedures; Completes administrative tasks correctly and on time; Supports organization's goals and values; Benefits organization through outside activities; Supports affirmative action and respects diversity.
• Problem Solving - Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions; Works well in group problem solving situations; Uses reason even when dealing with emotional topics.
• Quality - Demonstrates accuracy and thoroughness; Looks for ways to improve and promote quality; Applies feedback to improve performance; Monitors own work to ensure quality.
• Teamwork - Balances team and individual responsibilities; Exhibits objectivity and openness to others' views; Gives and welcomes feedback; Contributes to building a positive team spirit; Puts success of team above own interests; Able to build morale and group commitments to goals and objectives; Supports everyone's efforts to succeed.
• Technical Skills - Assesses own strengths and weaknesses; Pursues training and development opportunities; Strives to continuously build knowledge and skills; Shares expertise with others.
• Written Communication - Writes clearly and informatively; Edits work for spelling and grammar; Varies writing style to meet needs; Presents numerical data effectively; Able to read and interpret written information.

PHYSICAL DEMANDS AND WORK ENVIRONMENT:

• Occasionally required to stand.
• Occasionally required to walk.
• Frequently required to sit.
• Continually required to utilize hand and finger dexterity.
• Continually required to talk or hear.
• While performing the duties of this job, the noise level in the work environment is usually moderate.
• Specific vision abilities required by this job include: Close vision and the ability to adjust focus.
• Work is performed in a traditional commercial office setting with standard office lighting and white noise.
• Additional remarks regarding work environment: 
  • This job operates in a professional office environment.

The above is intended to describe the general content of and requirements for the performance of this job.  It is not to be construed as an exhaustive statement of duties, responsibilities or physical requirements.  Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.