Front End - Courtesy Clerk

Job Title: Courtesy Clerk 

Primary Supervisor: Front End Manager 

Status: Non-Exempt 

Join our team as a Courtesy Clerk at Broulim’s! Are you friendly, reliable, and eager to assist customers? We're seeking individuals who take pride in providing exceptional service and ensuring a pleasant shopping experience for our customers. If you enjoy helping others and thrive in a dynamic environment, apply now! Be part of a team dedicated to making a difference in our customers' day. 

Job Summary: As a Courtesy Clerk, you will be responsible for providing excellent customer service and ensuring a clean and organized store environment. Your role involves assisting customers with bagging groceries, retrieving carts, and maintaining cleanliness in the store. Join us in creating a positive and welcoming atmosphere for our customers to enjoy their shopping experience. 

Examples of Duties: 

• Greet customers with a friendly smile and offer assistance as needed. 

• Bag groceries for customers, ensuring items are packed carefully and efficiently. 

• Assist customers by taking their groceries out to their car. 

• Retrieve shopping carts from the parking lot and return them to the store. 

• Assist customers with locating products and answering inquiries about store services. 

• Maintain cleanliness in the store, including sweeping floors, wiping down surfaces, and emptying trash bins and cleaning bathrooms. 

• Assist with stocking shelves and replenishing inventory as needed. 

• Assist in maintaining order and safety in the store, including monitoring for spills and hazards. 

• Follow company policies and procedures, including those related to customer service and safety. 

• Perform any other duties as designated by your department manager. 

Knowledge: 

• Basic knowledge of grocery store layout and product locations. 

• Familiarity with customer service principles and practices. 

• Understanding of safety procedures and protocols. 

Skills: 

• Customer Service: Excellent interpersonal skills for interacting with customers in a courteous and helpful manner. 

• Attention to Detail: Ability to ensure accuracy in bagging groceries and maintaining cleanliness in the store. 

• Organization: Skill in prioritizing tasks and managing time effectively in a fast-paced environment. 

• Physical Stamina: Ability to stand for extended periods and perform physical tasks such as lifting and pushing carts. 

Abilities: 

• Adaptability: Flexibility to adjust to changing priorities and handle various tasks as needed. 

• Teamwork: Collaboration with coworkers to achieve common goals and provide excellent service to customers. 

• Problem-Solving: Ability to identify and address customer needs and concerns in a timely and effective manner. 

• Positive Attitude: A friendly and positive demeanor that contributes to a welcoming atmosphere for customers. 

• Ability to follow directions and instructions given by the department manager. 

Minimum Qualifications: 

• Previous experience in a customer service or retail environment is preferred but not required. 

• Availability to work flexible hours, including evenings, weekends, and holidays. 

• Ability to lift and carry up to 25 pounds and push/pull heavy carts. 

• Excellent communication skills and a willingness to assist others. 

• Consistent and reliable attendance of your scheduled shifts.